In Good Faith

SE, at this time you are failing to act "In Good Faith" in delivering on a promise that you have charged a premium for. Before anyone argues that this is the free playtime, remember that the game was purchased and the free month, as well as early access, was part of the purchase price depending on when the purchase was made. This problem with the servers and logging in to this service that you have taken money for, has been around since Open Beta, so you have had 10+ days to address it. You knew how many preorders existed and what your server capacity was. You are now on your fourth day of active service and have yet to address the issues at hand or even put any information in your own forum set aside for known issues that are being worked on. Many suggestions have been made as to how these issues can be addressed without the flaming that everyone is wanting to send out due to the frustration they are having with the service, or lack thereof, that you are providing. This is a market you are entering with this service that requires dedication and flexibility as well as a focus on communication to the masses. We understand that you are not in the position that you expected to be at this time but, what are you doing to fix it? Seventy two hours is the outside expectation of issue resolution if you are to maintain the standing of "In Good Faith". You are past this time. You have chosen to take money from all over the world in exchange for a service that, at this time, you are not providing "In Good Faith". Tell us what you are doing to get back "In Good Faith" and give us a reason to keep faith in you.

It is obvious from these issues that we really want to play this game you have developed and there are only a few issues keeping us all from being happy. It is imperative that you correct these issues immediately so that any of us who have paid for access to this service have the ability to use the service at any time that is convenient to us. Right now we are unable to do this and it makes us quite unhappy as we enjoy the time we get to spend in your world. Please deliver on your promises or admit that you are unable to do so and pass the torch to someone who can "In Good Faith".