Square...

First let me say, Eorzea is an amazing place. It's been well crafted and one of the best looking I've seen.

Sadly however I am unable to see it right now.


I've been a staunch defender of your NOC team from the onset of this mess. Why? Because I, like them, make a living up-keeping a digital service for people. I know what stress they have been going through, the overtime, the inhuman amounts of caffeine to keep going, the threats and unmentionable words probably coming from unit supervisors.

I figured, okay. Early Access in it's reality is a glorified stress test. People with common sense realize that... I realize that Japan is still suffering effects from the Tsunami and economically it's struggling and having issues getting the materials they need for various things.

But this is a mess plain and simple. I don't know what the actual server capacity is, but the last time I looked when I saw people on my server having issues getting in was 1000. I find that insulting that you have it capped that low when modern databases are capable of a great deal more, at least twice that. SQL Community edition can handle 2000 concurrent connections before it even starts to show signs of instability.

Maybe Luminous is more Power Hungry than I give it credit and that's why... but regardless, you should have had backup servers waiting to come online in case of a capacity issue.


Limiting all the logins and character creations is going to put you right back in to the same position that 1.0 was in. Except this time it's not because of an inept designer. It's because your Technical lead didn't have the foresight to think ahead and consider capasity issues, bandwidth issues and Plan for these things accordingly.

You have THOUSANDS of people willing to throw their money at you every month that are backing away because they can't get into the very service they paid for, and want to continue to pay for.


Beyond that has been the serious problem of not communicating more than some mumbling here and there every 6 or so hours that you are telling people they can't create accounts.

While I may be a very patient person, there's many that are not. I know the routine and understand Stability comes with time, but to have those kinds of limits right on the day of Official Launch...

Can you imagine how many customers you list in the first few moments of setup? THey get in to find out that the server is full. Okay that's fine, most have come to expect that kind of thing from new mmo's... But then when they find out that they can't create a character once into the server... That's a whole other matter entirely. If it were me, I'd call it off right then and there and never look back.

Naoki Yoshida... You posted an announcement that the players made this possible. Most of them can't play. That's so far beyond unacceptable that it's outright Rude. You don't tell people that, then tell them they can't play because the NOC team can't get it right the first time. Think about it. You have probably hundreds of thousands of supporters that have been watching and waiting for this for a year or more. Now only what... 12000 can play at a time? Do you see the problem with that number?

The fact of the matter is you should have had backup servers ready to start taking some of the load. Enable Server Transfers with a life monitor of population and load so people could easily see where to go. Because whatever NOC is doing right now, their load balancing methods are terrible, and their population distribution methods are terrible.

Naoki, You need to light a fire under someones ass and get it resolved before weeks end or you will lose almost all the people that "Made this possible." That's not a threat, that's probability and statistics. Something that at least one person on your team should be well versed in.

Quote:

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Originally Posted by Rune_Crystalblade

The fact of the matter is you should have had backup servers ready to start taking some of the load. Enable Server Transfers with a life monitor of population and load so people could easily see where to go. Because whatever NOC is doing right now, their load balancing methods are terrible, and their population distribution methods are terrible.

Naoki, You need to light a fire under someones ass and get it resolved before weeks end or you will lose almost all the people that "Made this possible." That's not a threat, that's probability and statistics. Something that at least one person on your team should be well versed in.

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It's not that people will probably leave, it's 100% sure that people will leave. Leaving the servers to die for the first couple of months untill the problems are resolved.