Action Bar Shortcuts Not Working On PlayStation 3.

I am playing on the PlayStation 3 and I am using a keyboard and a mouse. I am trying to get the Action Bar Shortcuts shown here to work on my PlayStation 3 because when I press them they do not work with my cross hotbar.

This is the official post from Square Enix about the PlayStation 3 controls and it shows that these work but when I press them they do not work with what is on my cross hotbar:

http://na.finalfantasyxiv.com/lodest...de/ps3/manual/

Any information would be wonderful because I have asked multiple places and have yet to have a single reply. Thank you!

The direct chat is also turned off.