Request character wipe

As the title suggests, how do I request a complete character wipe and can it be done for a single account?

The reason I ask is I now see this as the only viable option to be able to play. During beta phase 4, while zoning out of a duty, I received an error 90000 and have not been able to enter Errorzia since. Not on my main, nor my alts, nor freshly created characters on any server in any region. I have reinstalled with file wipes and a registry scrub 3 times now with no effect. I have completely missed out on early access. My day off work to spend time playing FFXIV with my brother on his birthday is wasted. Still I sit here occasionally trying to get into the game, yet still disappointed.

I am not asking for compensation (although the days I have missed as a subscription extension would be greatly appreciated), I am not making any demands and I do not want to resort to asking for a refund because all I really want to do is be able to play.

So please, how do I proceed here? I am fully aware of the ironic fact that I would not be in this situation if I had not bothered trying to help improve the game by participating in the beta test.

Quote:

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Originally Posted by Damastes

As the title suggests, how do I request a complete character wipe and can it be done for a single account?

The reason I ask is I now see this as the only viable option to be able to play. During beta phase 4, while zoning out of a duty, I received an error 90000 and have not been able to enter Errorzia since. Not on my main, nor my alts, nor freshly created characters on any server in any region. I have reinstalled with file wipes and a registry scrub 3 times now with no effect. I have completely missed out on early access. My day off work to spend time playing FFXIV with my brother on his birthday is wasted. Still I sit here occasionally trying to get into the game, yet still disappointed.

I am not asking for compensation (although the days I have missed as a subscription extension would be greatly appreciated), I am not making any demands and I do not want to resort to asking for a refund because all I really want to do is be able to play.

So please, how do I proceed here? I am fully aware of the ironic fact that I would not be in this situation if I had not bothered trying to help improve the game by participating in the beta test.

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If you are getting error 1017, that's everyone not you. It's the servers are jammed.

Not 1017, error 90000.

I can get into the queue no problem, just when I get to the head of it the loading screen flashes up (with the moogle mail main in the bottom right) then the error 90000 pops up and it's back to the main menu. I do get the "You are already logged in, please try again in a few minutes" if I try log in with a different character immediately after getting an error 90000 so it appears I am being logged into the realm.

Creating a new char will not change this....

You're probably right Atrious, if I create a new character that gets error 90000 the moment I try enter the realm (EU/NA/JP). I just really do not know what else to try other than buy another copy of the game on a new service account and request a refund for this current one? Not worried about losing the preorder items (pet and moogle cap I will probably never use).