Did you buy CE? have standard account but cant use code? look at this:

Quote:

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Dear Jade,
>
> Thank you for contacting the Square Enix Support Centre.
>
>
> We thank you for your interest in FINAL FANTASY XIV: A Real Reborn.
>
> You would not be able to register a Windows registration code for FFXIV: ARR on your existing FFXIV (Version 1.0) Windows account.
>
> A FFXIV: ARR PlayStation 3 and PC registration codes however can be applied to the same service account. For registration of a PS3 version you will need a PS3 (once). Each time you register a new platform (PlayStation 3 or Windows) to a service account you are granted 30 days free playtime.
> Players with accounts from Final Fantasy XIV 1.0 will be able to play for free for the first 14 days following the launch of A Realm Reborn.
>
>
> You could also follow the steps below to upgrade to the Collector's Edition:
> (1) Log into FINAL FANTASY XIV: Mog Station (http://sqex.to/Msp)
> (2) Select "Subscription Services"? "Upgrade to the Digital Collector's Edition"
> (3) Follow the on-screen instructions to complete the process.
> *Please note that you cannot use a Game Time Card to pay for the digital upgrade
>
> Should you wish to return your digital purchase of FINAL FANTASY XIV: A Realm Reborn.
>
> In order to process a refund, please reply to this email with the following information:
> - SE Store order number.
> - Customer Name:
> - Customer E-Mail:
> - payment method used
> - reason for refund request
>
> We are sorry for any inconvenience caused and hope that this has helped solve your issue. Please do not hesitate to contact us again if you need further assistance.
> Kind regards,
>
> The Square Enix Support Centre team
>
> Thank you again for contacting us and for your interest in Square Enix products!
> More help and information is available at the Square Enix Support Centre website.
> http://support.eu.square-enix.com/

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i did not digitally download my game, i purchased the physical form, i wanted everything it came with.
so now i have to buy my game AGAIN, AGAIN!?
just so i can upgrade my account, but wait, i paid for CE ALERADY!!

you know what SE, im real tired of your Sh!t, can someone please fix this!

Good grief. SQEX customer service and account management is run by complete morons. Any other company would have figured out these problems long ago and simplified this stupid process.

Yep. I also suffered from this. Fantastic game. Worst launch in MMO history.

agreed, when my friend phoned with her problem she was palmed off to someone who ruined her account, now she has a split account, CE on one service account and SE on another.

im so angry right now, how can they expect me to pay out another £15, on top of the £42 i just spent on this game!?
i refuse, this is bollox
i played XI for 8 years, no issues ever, FFXIV is just grinding my gears

So,I bought the CE an I was trying to activate my security token..I input my security token an then i clicked on the security token again an now i cant login in because my security token changed numbers..can anybody help?

your token is supposed to change numbers each time you press it, its to stop hackers

So I'm pretty much screwed then..?

no when you log-in you use the number the token gives you, i cant remember exactly its been ages since i used one, but they work pretty much like that.
maybe its bugged?

Quote:

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Originally Posted by xbiggixx

So I'm pretty much screwed then..?

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You'll be fine, just enter whatever number it gives you. Each time you log in it will give you a different number, and you have to enter that one. It changes every time, and it's supposed to, to keep your account safe.

SE is the worse company ever. So paid 50 dollars for early access...and now more money to just get collectors items when I already bought it.