Logging into Lodestone vs logging into Lodestone Forums

So...I went to log into Lodestone and it said I need to have at least one character selected to log in. Interesting because I have one character in the forums and it is showing here. Does anyone know how I can fix this? Currently, I have a ticket they are suppose to be working on that is going fix my account, which is missing my game that I bought in July. (Purchased through Square-Enix site). I'm thinking the Lodestone main page is not the same server as the forum and the forum can see my characters, but Lodestone main can not.