Game freeze at the start??

We appreciate you taking the time to report this error to us. However, there are still some details that we need to collect from you before we are able to investigate this properly. If you could please provide the following information, we will make sure that your report is looked into so we can try to resolve it.
Character name:
World:
Class/Level:
Area and coordinates:
Steps:
1.
2.
3.
<*Add more steps if necessary>

Connection Specs
- Type of internet connection/provider:
- Modem maker/model number:

PC Specs
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Laptop Model Name:
Laptop Model Number: