no valid or active service account when launching disc copy!! help??

i know there were issues when people pre ordered the digital copy but i pre ordered the disc copy with the early access and mine is getting the above (same) error. I see people are getting an XMB messages with a 1 time redownload code for the digital copy... how can they sort the issue with the hard copy?? i have been tearing my hair out all weekend trying to get this sorted and i have still not received a response from square enix. anyone have any ideas?
I played the beta for about 15 hours without any issues at all.
This is really frustrating. Any help appreciated.:(:(:(