Early Release login issue

I'm posting for another player who cannot even log onto forum to post about her own issue because SE has decided to disregard her as a valid player.

She has pre ordered the game (weeks ago) and actively participated in the beta but now, come early release time, it claims she has an invalid code. There is also discrepancy between info saying her account is registered or not.

We have been trying everything we can to figure out where we went wrong and all we can come up with is that this issue is not on our side.

Just want to know if anyone else is having this problem and what they have done to try and mend the grievous error?????


ID: MissWillowacks