Unable to redeem 18 digit pre-order code

Today I am attempting to redeem my pre-order code at preorder.na.finalfantasyxiv.com, however after logging in and typing my code, the 'redeem my code' button is grayed out and unclickable. I have been trying only for the last hour or so. Issue is the same on all browsers and pcs / laptops. Is anyone else who still needs to redeem their 18-digit code running into this problem? Is this a symptom of congestion?

I have the same issue but mine is looping back to the login or register option and not even letting me put in the code, so you are at least ahead of me.

There are already 2 threads dedicated to this. Please don't start another.

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Originally Posted by happyhour

Today I am attempting to redeem my pre-order code at preorder.na.finalfantasyxiv.com, however after logging in and typing my code, the 'redeem my code' button is grayed out and unclickable. I have been trying only for the last hour or so. Issue is the same on all browsers and pcs / laptops. Is anyone else who still needs to redeem their 18-digit code running into this problem? Is this a symptom of congestion?

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This is the first Ive heard of that problem. Did click choose pc or ps3?

Glad you came in to share that wonderful info without saying something like, "Hey guys no need to add to this, these two threads already cover it. (Http Links)" Cause you wouldn't want to be helpful or anything.