Haven't received Early Access Code Email (HELP)

I preordered the game back in June. I got an email today saying the game had been shipped, even a tracking number for it. But I don't have a preorder code, so I can't register for early access. How should I go about getting this resolved because I would like to play Saturday, early access was a big part of why I preordered the game. If it helps at all I got the PC version.

From where?

The Square Enix site itself

EU or NA?

/10char

if from the se store the email address is webhelp.v4​@digitalriv​er.com it should be on the receipt otherwise

I ordered a digital copy from the EU SE store weeks ago and have yet to recieve my EA code.

NA, and I just have an 18 digit code consisting of letters and numbers and I need a 20 digit code for early access

Ok you need to go to preorder.na.finalfantasyxiv.com and enter the 18 digit code. It will generate you the 20 digit code.

Thanks so much, got it done :)