1.0 character did not transfer over / is not visible

I originally bought the 1.0 CE for PC way back at launch played for 3-6 months or so (pretty much until they started monthly subscriptions back up).
For B4 I could not see my 1.0 character there.
I don't think I was a 'legacy' character because I never paid for 3+ months of service.
I *believe* this was the account that I used back in 1.0 early days and I can see in my account management that FFXIV service was added in 2010.

Any suggestions?

[EDIT] I also submitted a support ticket 6 days ago and have not gotten a reply email yet. Despite SE claiming a response withing 48 hours of ticket creation.

I hope someone from SE support will answer this.

Please, any help?
Are there any support teams on this forum? Or just user based help?

Try their support line.

1-858-790-7529
9AM-5PM (PST) Mon-Fri. Closed weekends.

If only I lived in the USA to make that call.

It seems that there have not been any further posts about this concern being an ongoing issue. Because of this, we are considering it to be resolved. If this does continue to be a concern, please create another thread to further discuss resolutions or contact the Support Center at support.na.square-enix.com for assistance.

Regards,
Xetyline