No customer service forum?
I did not see a customer service forum when I came here so I guess I'll just post this in general.
Why wasn't a recall done on FF14 from distributors? Everyone knows it is not in a release ready state yet it is still on store shelves and the description of the game on the box fools people into thinking that it's a ready to play and immersive MMO.
This game fits the definition of defective yet it is still out there to snare unsuspecting victims. Either recall this game until it is ready for release or issue a disclaimer on it so people know what it is they are getting.