401 Error in the Online Store Upon Clicking "Select Payment Method"

As the title says! When trying to "purchase" (used loosely here since it's free) Promise of Innocence (Standard), upon clicking Select Payment Method on the check-out screen, instead of actually being taken to the screen to select payment methods, I am automatically given a 401 error. This has been happening for 4... maybe 5 days now (I've lost track lol).

I tried to get in touch with Square support directly, but they were absolutely no help at all, just telling me unrelated stuff like "try a different card" (I don't even get to type any numbers in, and aside from that, the item is free...), "try again in 24 hours" (I've done that several times now :rolleyes: ).

I know there's an ongoing issue with payment processors as of May 1st, but would that have anything to do with a completely free item when I don't even get to choose a payment method? :confused:

Example included! These screens occur directly one after the other.
https://imgur.com/a/U2r0T2o

Thank you for posting in the Final Fantasy XIV Technical Support Forums.

We appreciate you for raising this concern to us and we're truly sorry for the trouble this has caused you. If you have completed all the troubleshooting steps provided by our SQUARE ENIX chat support team and the Error 401 persists, we kindly recommed reaching out back to them to get assistance with billing or account-related concerns.

Here's the link of our SQUARE ENIX chat support team for your reference: https://support.na.square-enix.com/

They will be able to investigate further and guide you through the next steps regarding the persisting Error 401 issue.

We hope they're able to provide the supprt you need. We will now be closing this thread. Should you have further concerns, please don't hesitate to post on the FFXIV Technical Support forums so that we can assist you.

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