Retainer Issue

Hello,
When in mercantile house, I am unable to summon one of my retainers (the other one works fine). When I do try to summon her, she never shows up, the main menu is gone from my screen, and i am unable to move. I am forced to close the game and relog to continue playing. It started last night. I wait up to 10 minutes for her to show up. I have tried restarting my computer. I dont seem to have a problem summoning her from adventure's guild.

Please assist.
Thank you.

(PS to moderator) I posted in Technical Support, but realized its more of a game bug, feel free to delete other post.

Thank you for bringing this to our attention. I'll be happy to escalate your report to the developers for testing. However, they will need the following information for testing. While some information may seem unnecessary, it is needed to help reproduce the problem. Can you please fill out the template below? Thank you for understanding:

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SQUARE ENIX MODERATOR