FFXIV crashes when hit Play button

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04-19-2026, 12:21 AM
ElleVie

FFXIV crashes when hit Play button

A winows update caused me to have to reinstall windows and FFXIV. Now FFXIV crashes when it starts to go from launcher to game.

Here are my system specs and a note on the crash.

How do I fix it?

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified

-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU Intel(R) Core(TM) i7-4710HQ CPU @ 2.50GHz (8 CPUs), ~2.5GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS E1773IMS.106
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16301.719MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 19245.719MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.760GB SYSTEM_FREEDISC_SPACE 187.837GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 464.807GB SYSTEM_FREEDISC_SPACE 375.219GB
SYSTEM_DIRECTX_VERSION DirectX 12
GRAPHICS \\.\DISPLAY1 Intel(R) HD Graphics 4600
GRAPHICS_CHIP Intel(R) HD Graphics Family
GRAPHICS_VRAM 112.500 MB
GRAPHICS_SHARED_VRAM 2048.000 MB
GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
GRAPHICS_DRIVER igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd12umd64.dll
GRAPHICS_DRIVER_VERSION 20.19.0015.4531 9/28/2016 17:00:00
GRAPHICS_SHADER V:3.0 P:3.0
GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
GRAPHICS Unknown NVIDIA GeForce GTX 970M
GRAPHICS_CHIP NVIDIA GeForce GTX 970M
GRAPHICS_VRAM 11170 MB
GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
GRAPHICS_DISPLAY_MODE Unknown
GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nvmii.inf_amd64_23bc235a5d5b6394\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvmii.inf_amd64_23bc235a5d5b6394\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvmii.inf_amd64_23bc235a5d5b6394\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvmii.inf_amd64_23bc235a5d5b6394\nvldumdx.dll
GRAPHICS_DRIVER_VERSION 32.00.0015.8228 1/19/2026 17:00:00
GRAPHICS_SHADER V: P:
GRAPHICS_VERTEX_TEXTURE
SOUND Digital Audio (S/PDIF) (High Definition Audio Device) {AE2AE976-05AD-401C-B570-EEA859716A38}
SOUND_DEVICE_NAME HdAudio.sys
SOUND_DRIVER_VERSION 10.0.19041.3636 10/18/2023 17:00:00
SOUND Speakers (High Definition Audio Device) {26728B85-0E74-487E-B330-7B9FA3111591}
SOUND_DEVICE_NAME HdAudio.sys
SOUND_DRIVER_VERSION 10.0.19041.3636 10/18/2023 17:00:00
SOUND Speakers (High Definition Audio Device) {8A94C47B-5711-47CE-9987-1A5127273F2E}
SOUND_DEVICE_NAME HdAudio.sys
SOUND_DRIVER_VERSION 10.0.19041.3636 10/18/2023 17:00:00
INPUT Mouse {6F1D2B60-D5A0-11CF-BFC7444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
INPUT Keyboard {6F1D2B61-D5A0-11CF-BFC7444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
INPUT MSI EPF USB {8D9B1DF0-3AB9-11F1-8001444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT USB Receiver {8DAE09B0-3AB9-11F1-8002444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
INPUT USB Receiver {8DB116F0-3AB9-11F1-8003444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
INPUT USB Receiver {8DB13E00-3AB9-11F1-8004444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT USB Receiver {8DB13E00-3AB9-11F1-8005444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0

-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

FINAL FANTASY XIV ONLINE
Intel(R) Processor Graphics
NVIDIA Graphics Driver 582.28
NVIDIA App 11.0.5.420
NVIDIA MessageBus 3 for NvApp
NVIDIA Backend
NvCpl
NVIDIA PhysX System Software 9.23.1019
NVIDIA FrameView SDK 1.5.11504.36206172
NVIDIA Install Application
NVIDIA Container
NVIDIA AIUser Container
NVIDIA LocalSystem Container
NVIDIA Session Container
NVIDIA User Container
NVIDIA NvDLISR
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA ShadowPlay 11.0.5.400
NVIDIA Virtual Audio 4.65.0.3

CLR error occured

Application: ffxiv_dx11.exe
CoreCLR Version 10.0.25.52411
.NET Version 10.0.0
Dwscription: The process was terminated due to an internal error in the .NET Runtime at IP 0x00007FFC0A8B6F04 (0X00007FFC0A600000) with exit code 0X80131506
04-20-2026, 01:29 AM
ObiKanabis

I have the same problem, when pressing START on the launcher the window for the game appears a few seconds before closing. No error messages not even in the Event Viewer. I have reinstalled the game, and even repaired windows, problem persists.

Here's my system information if it helps. Opened a ticket with support, but got the automated answer only.

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified

-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 11 Pro 64 bits (6.2, compilación 9200) (26100.ge_release.240331-1435)
SYSTEM_CPU Intel(R) Core(TM) i7-10700 CPU @ 2.90GHz (16 CPUs), ~2.9GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 16 SYSTEM_CORE_PHYSICS 8
SYSTEM_BIOS F15b
SYSTEM_LANGUAGE español (configuración regional: español)
SYSTEM_MEMORY 32637.344MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 34685.344MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 463.757GB SYSTEM_FREEDISC_SPACE 52.739GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 0.488GB SYSTEM_FREEDISC_SPACE 0.454GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 149.773GB SYSTEM_FREEDISC_SPACE 30.608GB
SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 781.249GB SYSTEM_FREEDISC_SPACE 44.374GB
SYSTEM_STORAGE G:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 0.488GB SYSTEM_FREEDISC_SPACE 0.169GB
SYSTEM_DIRECTX_VERSION DirectX 12
GRAPHICS \\.\DISPLAY2 NVIDIA GeForce GTX 1080
GRAPHICS_CHIP NVIDIA GeForce GTX 1080
GRAPHICS_VRAM 8059.000 MB
GRAPHICS_SHARED_VRAM 16318.672 MB
GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_6548260a81e093a0\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_6548260a81e093a0\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_6548260a81e093a0\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_6548260a81e093a0\nvldumdx.dll
GRAPHICS_DRIVER_VERSION 32.00.0015.8228 1/19/2026 21:00:00
GRAPHICS_SHADER V:3.0 P:3.0
GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SOUND Altavoces (Logitech G935/G933s Gaming Headset) {93500D87-BE91-44FB-B588-3A2BEB2B4F7C}
SOUND_DEVICE_NAME USBAUDIO.sys
SOUND_DRIVER_VERSION 2024.7.60.8851 8/14/2024 21:00:00
SOUND E2340 (NVIDIA High Definition Audio) {BCE3398C-E5E7-4D1F-A34F-9A8275AE9078}
SOUND_DEVICE_NAME nvhda64v.sys
SOUND_DRIVER_VERSION 1.4.5.0 5/31/2025 21:00:00
INPUT Mouse {6F1D2B60-D5A0-11CF-BFC7444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
INPUT Teclado {6F1D2B61-D5A0-11CF-BFC7444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
INPUT G935 Gaming Headset {89C158D0-D8FD-11EF-8006444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT ITE Device {89BEE7D0-D8FD-11EF-8002444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT Razer BlackWidow V4 X {E068B850-DC02-11F0-8006444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT ITE Device {89C158D0-D8FD-11EF-8005444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT HID-compliant consumer control device {E14842E0-DC02-11F0-8007444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
INPUT SteelSeries Rival 600 {89BD8840-D8FD-11EF-8001444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
INPUT SteelSeries Rival 600 {89C131C0-D8FD-11EF-8004444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT HID-compliant consumer control device {E1492D40-DC02-11F0-8008444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
INPUT USB Input Device {E149F090-DC02-11F0-8009444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
INPUT USB Input Device {E14AB3E0-DC02-11F0-800A444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
INPUT USB Input Device {E2C51EE0-DC02-11F0-800B444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
INPUT G935 Gaming Headset {89C17FE0-D8FD-11EF-8008444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 2 SYSTEM_GAMEPAD_FOV 0
INPUT USB Input Device {E2C5BB20-DC02-11F0-800C444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
INPUT SteelSeries Rival 600 {85833190-D90B-11EF-8001444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 265 SYSTEM_GAMEPAD_FOV 0
INPUT G935 Gaming Headset {89C17FE0-D8FD-11EF-8009444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0

-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

SQL Server Management Studio 21
Brave
Visual Studio Community 2026
Dragon Quest I & II HD-2D
DroidCam Client
Epson Scan 2
Realtek PCI-E Wireless LAN Driver
qBittorrent
Razer Chroma
Razer Synapse
Steam
Ubisoft Connect
vs_devenvsharedmsi
vs_minshellinteropsharedmsi
Asistente para la instalación de Windows*11
Tools for .Net 3.5
vs_CoreEditorFonts
vs_BlendMsi
vs_vswebprotocolselectormsires
vcpp_crt.redist.clickonce
Entity Framework 6.5.0 Tools for Visual Studio 2022
vs_ssmsprotocolselectormsires
Epic Online Services
Tools for .Net 3.5 - ESN Lang Pack
Launcher Prerequisites (x64)
vs_communitymsires
icecap_collection_neutral
Epson Software Updater
GOG GALAXY
vs_ssmsprotocolselectormsi
Pirate King Online 1.4.2
vs_clickoncebootstrappermsi
Entity Framework 6.5.0 Tools for Visual Studio 2022
vs_communitysharedmsi
Realtek Ethernet Controller Driver
vs_minshellsharedmsi
vs_tipsmsi
Epic Games Launcher
icecap_collection_x64
vs_FileTracker_Singleton
Intel(R) Chipset Device Software
REALTEK Bluetooth Filter Driver
vs_SQLClickOnceBootstrappermsi
vs_clickoncebootstrappermsires
vs_githubprotocolhandlermsi
icecap_collection_neutral
VS Immersive Activate Helper
vs_filehandler_x86
vs_codecoveragemsi
IntelliTraceProfilerProxy
EA app
vs_clickoncesigntoolmsi
REDlauncher
Epson Event Manager
vs_vswebprotocolselectormsi
vcpp_crt.redist.clickonce
UE Prerequisites (x64)
vs_filehandler_amd64
vs_minshellmsires
Browser for SQL Server 2022
7-Zip 24.09 (x64)
EPSON L380 Series Printer Uninstall
Fantasy Grounds VTT
Git
HoYoPlay
Mozilla Firefox (x64 en-US)
Mozilla Maintenance Service
Notepad++ (64-bit x64)
Razer Cortex
Ostranauts
FINAL FANTASY II
FINAL FANTASY IV
FINAL FANTASY V
FINAL FANTASY VI
Infection Free Zone
Final Fantasy III (3D Remake)
Final Fantasy IV (3D Remake)
FINAL FANTASY XIV Online
Unity 6000.4.2f1
Unity Hub 3.17.1
VLC media player
IIS Express Application Compatibility Database for x64
SQL Server 2022 SQL Diagnostics
DiagnosticsHub_CollectionService
SQL Server 2022 Shared Management Objects
PCSX2
SQL Server 2022 Database Engine Shared
NordVPN
Node.js
Paradox Launcher v2
vs_communityx64msi
SQL Server 2022 Full text search
SQL Server 2022 Shared Management Objects Extensions
IIS 10.0 Express
Logitech G HUB
SQL Server 2022 DMF
SQL Server 2022 Database Engine Services
SQL Server 2022 Common Files
VS JIT Debugger
icecap_collection_x64
NordUpdater
SQL Server 2022 Shared Management Objects
UpdateAssistant
SQL Server 2022 Connection Info
SQL Server 2022 Batch Parser
SQL Server 2022 Common Files
Intel(R) Chipset Device Software
vs_minshellx64msi
Comprobación de estado de PC Windows
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
SQL Server 2022 XEvent
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ViGEm Bus Driver
UE Prerequisites (x64)
Intel(R) Serial IO
SQL Server 2022 Shared Management Objects Extensions
Intel(R) Serial IO
vs_devenx64vmsi
IIS Express Application Compatibility Database for x86
Epson Customer Research Participation
NVIDIA Controlador de gráficos 582.28
NVIDIA App 11.0.5.420
NVIDIA MessageBus 3 for NvApp
NVIDIA Backend
NvCpl
NVIDIA Software del sistema PhysX 9.23.1019
NVIDIA FrameView SDK 1.5.11504.36206172
NVIDIA Controlador de audio HD 1.4.5.0
NVIDIA Install Application
NVIDIA Container
NVIDIA AIUser Container
NVIDIA LocalSystem Container
NVIDIA Session Container
NVIDIA User Container
NVIDIA NvDLISR
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA ShadowPlay 11.0.5.400
NVIDIA Virtual Audio 4.65.0.3
SQL Server 2022 XEvent
EA app
SQL Server 2022 Database Engine Services
SQL Server 2022 Database Engine Shared
SQL Server 2022 DMF
SQL Server 2022 Connection Info
VS Script Debugging Common
IntelliTraceProfilerProxy
04-21-2026, 01:34 AM
Pudringchumenes

Thank you for posting in the Final Fantasy XIV Technical Support Forums!

We apologize for any inconvenience you have been experiencing. There are a number of situations that can cause the error you are describing. Please try the following troubleshooting methods in order to resolve the issue:

- Check to make sure that your PC meets the minimum system requirements. Be aware that integrated graphics cards (e.g. Intel HD graphics) are not supported. If so, try adjusting various graphical settings, resolutions and switching between windowed and fullscreen to see if this affects the issue.

- Update your Windows Operating System using Windows Update. Make sure to install any optional updates as these aren't installed automatically.

- Update/reinstall your graphics card drivers (preferably a clean install)

- Disable all programs/overlays running in the background

- Make sure your anti-virus software has the appropriate exceptions for FINAL FANTASY XIV

- Make sure that your hardware is not overheating and remove any overclocks you may have on your GPU or CPU. Check that any fans or vents aren't being blocked.

- Remove any mods or injectors from the game or system (Reshade, Nvidia Freestyle, etc.). Also, remove any custom configurations made using driver-level programs (Nvidia Control Panel, Radeon Crimson).

- Turn off Fullscreen Optimizations. Find the executable file for the game (normally found in the install folder), right-click it and select 'Properties'. Under the 'Compatibility' tab, check the box labeled 'Disable Fullscreen Optimizations', then click 'Apply'.

- Perform a clean boot by doing the following: Open the Task Manager and select the 'Start Up' Tab. disable everything here and restart the PC.

Should the issue still persist after attempting all the listed troubleshooting, we advise that you reinstall the game (make sure to remove or rename the 'Final Fantasy XIV' folder in the 'My Documents' > 'My Games' folder). You can re-download the game client at the following link. : http://www.finalfantasyxiv.com/playersdownload/na

We recommend that the game be installed on the C: drive, as installing it on any drive that is not the default may cause more problems.

We are here to help if you have any further questions.

We hope this resolves your issue and that you can get back to enjoying the world of Final Fantasy XIV.
04-21-2026, 03:23 AM
ObiKanabis

I've tried all that, even repaired windows 11 installation. Problem persists, I've raised a ticket with support that was automatically closed with an automated response. I'm using the Steam version launcher, if that helps. Last Thursday was the last time the game allowed me to log in, then I didn't log in until Saturday, when this problem appeared (only thing in the middle I can think was a Windows Update).