direct X error 11000002

FFXIV keeps crashing with black screen & DirectX 1100002 error for no reason. It was working fine previously then it suddenly starts to crash a lot

I’ve been having severe crashes in FFXIV recently:

1. Crashes randomly after 3 minutes to several hours of play
2. Mostly happens in raids, trials, or cutscenes
3. Screen goes black and freezes entirely, then either shows A fatal DirectX error has occurred (1100002) or I have to hard restart my PC

Troubleshooting I’ve already done:

1. Reinstalled NVIDIA drivers (clean install) i tried different versions but it did not solve the problem
2. Verified game files & fully reinstalled the game
3. Disabled all overclocks
4. Switched to borderless window & capped frame rate

Here are my specs:


-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 11 家庭版 64 位 (6.2，版本 9200) (26100.ge_release.240331-1435)
SYSTEM_CPU 12th Gen Intel(R) Core(TM) i7-12650H (16 CPUs), ~2.3GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 16 SYSTEM_CORE_PHYSICS 10
SYSTEM_BIOS E1585IMS.30B
SYSTEM_LANGUAGE 中文(简体) (区域设置: 中文(简体))
SYSTEM_MEMORY 32471.488MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 34519.488MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 928.751GB SYSTEM_FREEDISC_SPACE 156.903GB
SYSTEM_DIRECTX_VERSION DirectX 12
GRAPHICS \\.\DISPLAY1 Intel(R) UHD Graphics
GRAPHICS_CHIP Intel(R) UHD Graphics Family
GRAPHICS_VRAM 128.000 MB
GRAPHICS_SHARED_VRAM 16235.744 MB
GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (144Hz)
GRAPHICS_DRIVER <>,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_5b1252b3763da959\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_5b1252b3763da959\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_5b1252b3763da959\igd12umd64.dll
GRAPHICS_DRIVER_VERSION 31.00.0101.4255 3/15/2023 19:00:00
GRAPHICS_SHADER V:3.0 P:3.0
GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
GRAPHICS \\.\DISPLAY5 NVIDIA GeForce RTX 4070 Laptop GPU
GRAPHICS_CHIP NVIDIA GeForce RTX 4070 Laptop GPU
GRAPHICS_VRAM 7948.000 MB
GRAPHICS_SHARED_VRAM 16235.744 MB
GRAPHICS_DISPLAY_MODE 3840 x 2160 (32 bit) (60Hz)
GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvmii.inf_amd64_87078db6c400723c\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmii.inf_amd64_87078db6c400723c\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmii.inf_amd64_87078db6c400723c\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmii.inf_amd64_87078db6c400723c\nvldumdx.dll
GRAPHICS_DRIVER_VERSION 32.00.0015.9571 2/26/2026 19:00:00
GRAPHICS_SHADER V:3.0 P:3.0
GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SOUND LG ULTRAFINE (NVIDIA High Definition Audio) {8C7A6D41-E0CD-48EF-B183-9395AD9463C0}
SOUND_DEVICE_NAME nvhda64v.sys
SOUND_DRIVER_VERSION 1.4.2.6 11/5/2024 19:00:00
SOUND Speakers (Realtek(R) Audio) {9C291DCA-6DCE-47A8-BF93-0548D3B67935}
SOUND_DEVICE_NAME RTKVHD64.sys
SOUND_DRIVER_VERSION 6.0.9597.1 10/30/2023 19:00:00
INPUT 鼠标 {6F1D2B60-D5A0-11CF-BFC7444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
INPUT 键盘 {6F1D2B61-D5A0-11CF-BFC7444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
INPUT Logitech Download Assistant {A89817F0-7411-11EE-8025444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT Intel(R) HID Event Filter {756CC2D0-7403-11EE-8002444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
INPUT Logitech Download Assistant {24BC7560-7A23-11F0-8001444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT HID Button over Interrupt Driver {756CC2D0-7403-11EE-8003444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
INPUT Intel(R) HID Event Filter {756F0CC0-7403-11EE-8006444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT HIDI2C Device {756F0CC0-7403-11EE-8008444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT MysticLight MS-1565 {756F0CC0-7403-11EE-800A444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT HIDI2C Device {756F0CC0-7403-11EE-800C444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT Intel(R) HID Event Filter {756F0CC0-7403-11EE-800E444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
INPUT Intel(R) HID Event Filter {75717DC0-7403-11EE-8011444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
INPUT Intel(R) HID Event Filter {75717DC0-7403-11EE-8013444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 2 SYSTEM_GAMEPAD_FOV 0
INPUT Intel(R) HID Event Filter {75717DC0-7403-11EE-8016444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
INPUT 符合 HID 标准的用户控制设备 {D2C51220-7A23-11F0-8003444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 897 SYSTEM_GAMEPAD_FOV 0
INPUT 已转换便携式设备控制装置 {75717DC0-7403-11EE-8018444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
INPUT Intel(R) HID Event Filter {75717DC0-7403-11EE-801A444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
INPUT Intel(R) HID Event Filter {7573EEC0-7403-11EE-801C444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT Intel(R) HID Event Filter {7573EEC0-7403-11EE-801E444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
INPUT 已转换便携式设备控制装置 {7573EEC0-7403-11EE-801F444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
INPUT Intel(R) HID Event Filter {7573EEC0-7403-11EE-8021444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
INPUT Intel(R) HID Event Filter {7573EEC0-7403-11EE-8023444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

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UXP WebView Support
WeChat
腾讯QQ
MSI Center SDK
CLIP STUDIO PAINT 2.2.2
FINAL FANTASY XIV ONLINE
ENE_External_Device_HAL
Intel® Driver & Support Assistant
Launcher Prerequisites (x64)
Apple 应用程序支持
Designer
CLIP STUDIO 2.2.2
Epic Online Services
MSI NBFoundation Service
ENE_EHD_M2_HAL
WD P40 Game Drive
Apple Software Update
Realtek Ethernet Controller Driver
Intel Driver && Support Assistant
WD_BLACK AN1500
WD_BLACK D50
ENE_MousePad_HAL
Toon Boom Storyboard Pro 20.1
Verbatim_SureFireGaming_Product
Epic Games Launcher
Toon Boom Harmony 22 Premium
Intel(R) Chipset Device Software
AVG Update Helper
Realtek Audio Driver
Intel(R) C++ Redistributables on Intel(R) 64
QuickTime 7
百度网盘
7-Zip 21.07 (x64)
Autodesk Identity Manager
Bulk Rename Utility 4.1.0.1 (64-bit)
FLT 7.1v1
Git
Houdini 20.5.522
Intel(R) Graphics Software & Drivers
Live2D Cubism 5 AE Plugin R3 for After Effects 2024
Magic Bullet Suite
Maxon App
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FINAL FANTASY VII EVER CRISIS
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哔哩哔哩直播姬
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Adobe Substance 3D for Maya 2023-2.3.1
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oneAPI Level Zero
Intel® Software Installer
Verbatim_SureFireGaming_Product
ENE_EHD_M2_HAL
Autodesk Single Sign On Component
Nuke 15.1v6
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MayaUSD Extension 0.20.0 202211021008-b68700b for Maya 2023
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Intel® Graphics Software
Paradox Launcher v2
Intel(R) Computing Improvement Program
Autodesk Genuine Service
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Office 16 Click-to-Run Licensing Component
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ENE_MousePad_HAL
Intel(R) Serial IO
Autodesk Access
NVIDIA 图形驱动程序 595.71
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NVIDIA ShadowPlay 11.0.6.0
NVIDIA USBC Driver 1.52.831.832
NVIDIA Virtual Audio 4.65.0.12
MayaUSD Extension 0.29.0 202406120710-f8eb6c1 for Maya 2025
WD_BLACK D50
Autodesk Maya 2025
Autodesk Maya 2025
Bifrost Extension 2.5.1.0 for Maya 2023
Adobe Substance 3D for Maya 2025-3.0.1
WD P40 Game Drive
Intel® Graphics Software
Epic Games Launcher Prerequisites (x64)


Any help would be greatly appreciated, thanks.

Thank you for posting in the Final Fantasy XIV Technical Support Forums.

We apologize for any inconvenience you may be experiencing with game crashes. These DirectX crashes may be caused by a variety of issues. We first suggest lowering the graphics settings in game, as the intense graphics in dungeons can cause the game to crash. We also suggest updating your graphics card's drivers to the most recent version. If you are using DirectX 11 and are experiencing this issue, we would suggest reverting back to Direct X 9 to see if the issue still persists. If the crashing persists after attempting these solutions, please make a post in the official bug forums so the development team may review the issue.


Thank you for visiting the Final Fantasy XIV Technical Support Forums!

Thank you for posting in the Final Fantasy XIV Technical Support Forums.

We hope that the issue has been resolved on your end, we will now be closing this thread. Should you have any further concerns, please don't hesitate to post on the FFXIV Technical Support forums so we can assist you.

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