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He had his e-mail hacked recently, which caused abnormal behavior and got his Square Enix account restricted. When trying to recover, he was supposed to get a recovery e-mail sent to his mailbox, but it never arrives. He's currently unable to access his account, which is why I'm asking in his stead.
Hello! Thank you for posting in the Final Fantasy XIV Technical Support Forums.
Please have the account owner contact our support team so they can create a ticket and resolve their issue. Have them go here to create a ticket: https://support.na.square-enix.com/m...p?id=5382&la=1
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