Cannot Travel to Oizys

Date of issue: January 27, 2026
Time of issue: Began around 8:45 AM EST
Frequency: Happened during each attempt (4 times total)
World name: Crystal
Character name@Home World name: Neriah Varlineau@Mateus
Retainer name: Emett-selch
NPC name: Cruisingway
Monster name: N/A
Class/Level: Miner/100
Party or solo: Solo
In-game time: N/A
Area and coordinates: Phaenna (X:27.1,Y:13.8)
Housing: N/A
Steps:
I accepted the quest "Mission of Gravity" from Searchingway.

I spoke to Searchingway and entered a short cutscene.

After coming out of the cutscene, I proceeded to the next step: talk to Cruisingway.

Cruisingway gave me the prompt, "Blast off to RG 4-6?" and I selected "Yes".

The screen went black as it normally would when loading into a new area, but instead of finishing loading, the game would close.

I attempted to open the game again and select my character, but every time I would start loading back into the game, it would crash/close again.

Platform: Windows

Connection Specs
- Type of internet connection/provider: Ethernet Cable/Rogers
- Modem maker/model number: Rogers Xfinity Gateway (Gen 2) / XB7

PC Specs
-=-=-=-=- System Information -=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU Intel(R) Core(TM) i5-7500 CPU @ 3.40GHz (4 CPUs), ~3.4GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS BIOS Date: 04/06/17 18:36:46 Ver: V1.40
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16349.156MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 36829.156MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 930.041GB SYSTEM_FREEDISC_SPACE 309.472GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 223.554GB SYSTEM_FREEDISC_SPACE 220.420GB
SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 223.568GB SYSTEM_FREEDISC_SPACE 148.679GB
SYSTEM_STORAGE G:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1862.975GB SYSTEM_FREEDISC_SPACE 1090.481GB
SYSTEM_DIRECTX_VERSION DirectX 12
GRAPHICS \\.\DISPLAY1 NVIDIA GeForce RTX 3060
GRAPHICS_CHIP NVIDIA GeForce RTX 3060
GRAPHICS_VRAM 12110.000 MB
GRAPHICS_SHARED_VRAM 8174.578 MB
GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_27e8212b8fc423cf\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_27e8212b8fc423cf\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_27e8212b8fc423cf\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_27e8212b8fc423cf\nvldumdx.dll
GRAPHICS_DRIVER_VERSION 32.00.0015.8108 8/14/2025 19:00:00
GRAPHICS_SHADER V:3.0 P:3.0
GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
GRAPHICS \\.\DISPLAY2 NVIDIA GeForce RTX 3060
GRAPHICS_CHIP NVIDIA GeForce RTX 3060
GRAPHICS_VRAM 12110.000 MB
GRAPHICS_SHARED_VRAM 8174.578 MB
GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_27e8212b8fc423cf\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_27e8212b8fc423cf\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_27e8212b8fc423cf\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_27e8212b8fc423cf\nvldumdx.dll
GRAPHICS_DRIVER_VERSION 32.00.0015.8108 8/14/2025 19:00:00
GRAPHICS_SHADER V:3.0 P:3.0
GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
GRAPHICS Unknown Intel(R) HD Graphics 630
GRAPHICS_CHIP Unknown
GRAPHICS_VRAM Unknown
GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
GRAPHICS_DISPLAY_MODE Unknown
GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_e6797382daf01d86\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_e6797382daf01d86\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_e6797382daf01d86\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_e6797382daf01d86\igd12umd64.dll
GRAPHICS_DRIVER_VERSION 31.00.0101.2112 7/20/2022 19:00:00
GRAPHICS_SHADER V: P:
GRAPHICS_VERTEX_TEXTURE
SOUND G24F 2 (NVIDIA High Definition Audio) {738E12AC-7AB7-4C35-A781-8D1891290F66}
SOUND_DEVICE_NAME nvhda64v.sys
SOUND_DRIVER_VERSION 1.4.5.0 5/31/2025 19:00:00
SOUND Headphones (High Definition Audio Device) {E29084B5-8818-4D2C-AA24-A6E9C3E0B66C}
SOUND_DEVICE_NAME HdAudio.sys
SOUND_DRIVER_VERSION 10.0.19041.3636 10/18/2023 19:00:00
SOUND LG FULL HD (NVIDIA High Definition Audio) {A01F3192-B469-47F9-A4F8-7834583E6D87}
SOUND_DEVICE_NAME nvhda64v.sys
SOUND_DRIVER_VERSION 1.4.5.0 5/31/2025 19:00:00
SOUND Speakers (Yeti Stereo Microphone) {C3D497BB-9069-4CB5-81BB-1898B19CB77B}
SOUND_DEVICE_NAME USBAUDIO.sys
SOUND_DRIVER_VERSION 10.0.19041.5794 4/6/2025 19:00:00
INPUT Mouse {6F1D2B60-D5A0-11CF-BFC7444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
INPUT Keyboard {6F1D2B61-D5A0-11CF-BFC7444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
INPUT Gaming Mouse G502 {CCCD59E0-A65E-11ED-8001444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
INPUT CASUE USB KB {909D4030-E486-11EF-8001444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 18 SYSTEM_GAMEPAD_FOV 0
INPUT Wacom Tablet {175BD610-F04E-11E8-8001444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT Gaming Mouse G502 {CCCDF620-A65E-11ED-8002444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
INPUT CASUE USB KB {909DB560-E486-11EF-8002444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
INPUT Gaming Mouse G502 {CCCE4440-A65E-11ED-8003444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT CASUE USB KB {909DDC70-E486-11EF-8003444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT Wacom Tablet {177A5A90-F04E-11E8-8004444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 11 SYSTEM_GAMEPAD_BUTTON 6 SYSTEM_GAMEPAD_FOV 0
INPUT Gaming Mouse G502 {CCCFF1F0-A65E-11ED-8004444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT Wacom Tablet {5EBBC770-F073-11E8-8001444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 2 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT Yeti Stereo Microphone {2EC0C6F0-19CC-11EA-8001444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
INPUT Yeti Stereo Microphone {2EC337F0-19CC-11EA-8002444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0

-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-

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