unable to run installer

i am attempting to isntall ffxiv on my new laptop and i am unable to run ffxivsetup application i Recieve an error
"An error has occured. (-80)"
I have killed all background processes and done a clean boot and even ran as administrator. I am able to run ffxivsetup_ft and install with no problems and uninstall that version with no issues
<attempted this after it would not properly install to begin with>

Quote:

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Originally Posted by FoxcatRena

i am attempting to isntall ffxiv on my new laptop and i am unable to run ffxivsetup application i Recieve an error
"An error has occured. (-80)"
I have killed all background processes and done a clean boot and even ran as administrator. I am able to run ffxivsetup_ft and install with no problems and uninstall that version with no issues
<attempted this after it would not properly install to begin with>

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Found a similar topic where one of Square's forum support agents got involved. Check it out:

https://forum.square-enix.com/ffxiv/...4554?p=6771413

following up the mod response from there


i cant install the game to get a launcher to pull the system information from it
Platform is Windows standalone 2 different wireless connections used
Was a fresh install PC so just basic windows 11 updates
all other programs closed out firewall and virus scan software disabled