Refunds for Incorrect Sale Prices

Thank you for your continued support of FINAL FANTASY XIV.

We have confirmed that discounts were not applied and the listed sale prices were incorrect for certain items sold during the ongoing Collector's Edition Digital Upgrade Sale.

■ Affected Platform
Xbox Series X|S

■ Affected Sale Items/ Price (FFXIV Coins)
Complete Collector's Edition Digital Upgrade
Incorrect: 10,000 Coins
Correct: 5,000 Coins

A Realm Reborn Collector's Edition Digital Upgrade
Heavensward Collector's Edition Digital Upgrade
Stormblood Collector's Edition Digital Upgrade
Shadowbringers Collector's Edition Digital Upgrade
Endwalker Collector's Edition Digital Upgrade
Dawntrail Collector's Edition Digital Upgrade
Incorrect: 2,000 Coins
Correct: 1,000 Coins

■ Affected Sale Period
Nov. 20, 2025 10:00 p.m. to Dec. 1, 2025 12:00 a.m. (PST)
Nov. 21, 2025 6:00 to Dec. 1, 2025 8:00 (GMT)
Nov. 21, 2025 17:00 to Dec. 1, 2025 19:00 (AEDT)

We sincerely apologize for any inconvenience this may have caused.
Customers who made purchases during the above period will be contacted individually, and the difference between the original price and the amount paid will be refunded.

■ Contact Us
SQUARE ENIX Support Center
NA: https://sqex.to/WXr
GB: https://sqex.to/rJA