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Hi, my problem is that after reinstalling Windows 11 on my computer, I cannot seem to get FFXIV to open to the launcher/login anymore. It will open to the grey FFXIV logo splash page but then immediately shut off without any crash errors or other indication that anything went wrong. I'm not sure what I possibly could have done so any insight would be greatly appreciated.
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We apologize for any inconvenience you are experiencing. If the issue is still persistent, please try the following:
- Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything. To perform a clean boot by opening the task manager and selecting the 'Start up' Tab. Then, disable everything and then restart the PC. You may want to try setting the priorities higher for Final Fantasy XIV. While the game is running, please open up task manager and click 'Details'. Find the game and right click it to select the 'Set Priority' options to 'High'.
- Update and reinstall the drivers for your graphics card and sound drivers (if applicable).
- Please be sure that Final Fantasy XIV is installed to the C: Drive.
- Please be sure to disable or remove any overlays (Discord, Steam, NVIDIA etc.) as they may interfere with startup.
- Make sure that the Windows OS is fully updated.
- Install game on different drive. (If Steam version, make sure game and Steam are installed on same drive)
- Reinstall game (If steam version, try uninstalling and reinstalling both the game and steam)
- Verify installation files (Steam)
To further investigate, are you able to provide a system report? Go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.
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