Cannot Renew Vows or Reregister Anniversary

Date & Time: 09/23/2025
Frequency: Persistent
World name: Primal/Hyperion
Character name: Ahrima Mainyu
Retainer name: N/A
NPC name: Hawu Bajihri
Monster name: N/A
Class/Level: Dancer 100
Party or solo: Party, 2 people
Race: Viera female
In-game time: Unknown
Area and coordinates: East Shroud, X:17.5 Y:18.4
Housing: N/A
Steps:
1. Spoke with Hawu Bajihri to begin the anniversary process, but the button to renew vows was greyed out. She said the time had not yet come to celebrate our anniversary, despite us not yet having done so for this year and being past our anniversary date.
2. We both selected "Cancel your registration with the Sanctum" to see if that would fix the issue
3. Partner re-registered.
4. When I tried to do the same, I was not able to. Hawu Bajihri said "Your partner has already registered an anniversary." My eternal bonding ring still gave the correct date for my anniversary but I was unable to even see the button to renew vows.

Connection Specs
- Type of internet connection/provider: Wired fiber internet connection through AT&T
- Modem maker/model number: AT&T/BGW320-500

■ PC Specs

-=-=-=-=- System Information -=-=-=-=-

SYSTEM_OS Windows 11 Home 64-bit (6.2, Build 9200) (26100.ge_release.240331-1435)
SYSTEM_CPU 12th Gen Intel(R) Core(TM) i9-12900K (24 CPUs), ~3.2GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 24 SYSTEM_CORE_PHYSICS 16
SYSTEM_BIOS A.B0
SYSTEM_LANGUAGE español (Regional Setting: español)
SYSTEM_MEMORY 32541.863MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 34589.863MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 930.661GB SYSTEM_FREEDISC_SPACE 97.530GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.070GB SYSTEM_FREEDISC_SPACE 285.723GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 953.164GB SYSTEM_FREEDISC_SPACE 296.457GB
SYSTEM_DIRECTX_VERSION DirectX 12
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GRAPHICS_CHIP NVIDIA GeForce RTX 5070 Ti
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GRAPHICS_SHARED_VRAM 16270.932 MB
GRAPHICS_DISPLAY_MODE 1440 x 2560 (32 bit) (59Hz)
GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_74b0ab655986054e\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_74b0ab655986054e\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_74b0ab655986054e\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_74b0ab655986054e\nvldumdx.dll
GRAPHICS_DRIVER_VERSION 32.00.0015.7688 6/23/2025 20:00:00
GRAPHICS_SHADER V:3.0 P:3.0
GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
GRAPHICS \\.\DISPLAY2 NVIDIA GeForce RTX 5070 Ti
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GRAPHICS_DRIVER_VERSION 32.00.0015.7688 6/23/2025 20:00:00
GRAPHICS_SHADER V:3.0 P:3.0
GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
GRAPHICS Unknown Intel(R) UHD Graphics 770
GRAPHICS_CHIP Intel(R) UHD Graphics Family
GRAPHICS_VRAM 16398 MB
GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
GRAPHICS_DISPLAY_MODE Unknown
GRAPHICS_DRIVER <>,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_e2d833b564372581\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_e2d833b564372581\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_e2d833b564372581\igd12umd64.dll
GRAPHICS_DRIVER_VERSION 31.00.0101.3616 9/1/2022 20:00:00
GRAPHICS_SHADER V: P:
GRAPHICS_VERTEX_TEXTURE
GRAPHICS Unknown Parsec Virtual Display Adapter
GRAPHICS_CHIP Unknown
GRAPHICS_VRAM 32177 MB
GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
GRAPHICS_DISPLAY_MODE Unknown
GRAPHICS_DRIVER c:\windows\system32\drivers\umdf\mm.dll,c:\windows\system32\drivers\wudfrd.sys
GRAPHICS_DRIVER_VERSION 0.45.0000.0000 1/24/2024 20:00:00
GRAPHICS_SHADER V: P:
GRAPHICS_VERTEX_TEXTURE
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SOUND_DRIVER_VERSION 1.4.3.2 6/23/2025 20:00:00
SOUND Speakers (Focusrite USB Audio) {B85E842D-EB6F-452C-BF31-8B6FD06ECBB9}
SOUND_DEVICE_NAME FocusriteUsbAudio.sys
SOUND_DRIVER_VERSION 4.124.3.5 9/18/2024 20:00:00
SOUND XF270HU (NVIDIA High Definition Audio) {EBD0B7B0-5479-462D-9C01-F1F6EC0A3F99}
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Browser Information
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