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To whom this mayconern:
As of 8/31/2025 approx 0700 I bought a premium unlock for the companion app and retainers. When I went to use it the app, it still has me registered as a free account. Just curious if this is a thing, or if we might have a bigger problem.
Kind Regards,
Kael
UPDATE: It seems like the system updated, Everything is in order. Don't know how to delete so I am leaving this here.
Also, I did check Mogstation, all purchases are active, and I do have receipts that were sent. Additionally, I have killed the app and any background processes. Have yet to uninstall, and reinstall, due to my belief that this may be more of a back end issue.
Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums. I apologize for the delay in our response to your concern.
I am glad that you are no longer experiencing this issue. If you have any more questions or concerns, please post again in the technical support forums. This thread will be moved to the 'Closed Concerns' sub forum as a result.
Hope to see you online!