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Error 90002 disconnects
Hi,
I experience this disconnect randomly ever since switching to my new PC and it never happened on my old one. I have tried following the instructions below that I have seen posted in other 90002 error threads but still experience this error sometimes every couple of hours and sometimes within 5 minutes of logging in.
In the Control Panel of the PC, please go to ‘Network and Internet’. Once there, select ‘Internet Options’ and adjust the following settings:
- Under the "General" tab, please delete ALL browser history.
- Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
- Under the "Privacy" tab, click “Advanced” and select ‘Accept’ under both First Party and Third Party Cookies.
- Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
- Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED. [SSL 3.0 should be UNCHECKED]
- Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.
- Right-Click on the FFXIV launcher icon and select "Properties"
- Hit "Apply", then "OK" to save the changes.
- Please RESTART your PC after. Once your PC has been restarted, right-Click the FFXIV launcher icon once more and select "Run as Administrator".
- Flush DNS: Within the "Command Prompt" of the device, please type the command "ipconfig /flushdns".
- Reset TCP/IP: Also within the Command Prompt, type the command "netsh int ip reset" and then restart the computer.
Are you using a VPN? -No I am not using VPN
Are you using a wired or wireless connection? - I am using a wired connection
What Platform are you using? (Steam/Windows etc.) - I am playing through steam
Does the issue occur with one character or multiple characters? - I only have 1 character so I don't know.
How often would you say does the issue occur? - Issue occurs randomly, sometimes as infrequent as 6 hours apart and sometimes within 5 minutes of logging in.
Please let me know what else to try.
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Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.
Thank you for providing this information. Please try the following:
- Make sure your fire wall or antivirus program is not interfering with the game
- Lastly, check to see if the following port ranges are opened on your router. You can contact your ISP and
request they open them for you.
▼TCP
54992 through 54994,
55006 through 55007,
55021 through 55040
- Try disabling background applications and do a clean boot by opening the task manager and selecting
the “Start up” tab. Disable everything and then restart the PC.
- Lastly, we suggest to power cycle the console and router by shutting down the PlayStation 4/Router and
leaving the power supply unplugged for 5-10 minutes.
- Flush DNS: Within the "Command Prompt" of the device, please type the command "ipconfig
/flushdns".
- Reset TCP/IP: Also within the Command Prompt, type the command "netsh int ip reset" and then
restart the computer.
- Delete the Patch Folder: Navigate to the folder using this path This PC > Docs > My Games> FFXIV ARR
> Downloads > FFXIV patch (Use for either the version update error or cannot download patch files error)
Then either rename or remove the folder, the next time FINAL FANTASY XIV is launched, the client will
repair the folder.
- Change local DNS: Please try changing the local DNS server to 8.8.8.8 and 8.8.4.4
- Delete local files with corrupted character data, please note this will not delete the associated
characters
Thank you for visiting the Final Fantasy XIV Technical Support Forums!
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this happens to me also, this has never happened to me before , i didnt get new pc or anything iv been using the same PC and same internet for years but ever since dawntrail server issues have been more and more occuring
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- Make sure your fire wall or antivirus program is not interfering with the game: I turned off windows firewall completely and still experienced the issue.
- Lastly, check to see if the following port ranges are opened on your router. You can contact your ISP and
request they open them for you.: I didn't see these ranges listening when I ran "netstat -a -n" in the command prompt, does that mean they aren't open?
▼TCP
54992 through 54994,
55006 through 55007,
55021 through 55040
- Try disabling background applications and do a clean boot by opening the task manager and selecting
the “Start up” tab. Disable everything and then restart the PC.: Tried this but still encountered the issue.
- Lastly, we suggest to power cycle the console and router by shutting down the PlayStation 4/Router and
leaving the power supply unplugged for 5-10 minutes.: Already tried this, see original post.
- Flush DNS: Within the "Command Prompt" of the device, please type the command "ipconfig
/flushdns".:Already tried this, see original post.
- Reset TCP/IP: Also within the Command Prompt, type the command "netsh int ip reset" and then
restart the computer.: Already tried this, see original post.
- Delete the Patch Folder: Navigate to the folder using this path This PC > Docs > My Games> FFXIV ARR
> Downloads > FFXIV patch (Use for either the version update error or cannot download patch files error): Tried this, still encountering the error.
Then either rename or remove the folder, the next time FINAL FANTASY XIV is launched, the client will
repair the folder.
- Change local DNS: Please try changing the local DNS server to 8.8.8.8 and 8.8.4.4: Tried this, still encountering the error.
- Delete local files with corrupted character data, please note this will not delete the associated
characters: How do I know if they have corrupted character data and where are they located.
To those still struggling with this issue, I tried doing a continuous ping to the google servers by running the command "ping google.com -t" and found that when the disconnect occurs whenever that continuous ping gets a "Request timed out." I then looked at my modem's event logs and found some T3 timeout events that I'm looking into how to fix as I think those might be the cause of my own issue.