Switched to Entry, can't play 7th character

Not sure where else to put this, but it seems the most appropriate.

My Standard sub lapsed yesterday. Today, I started an Entry sub. I've 7 characters on Dynamis, Cuchulainn (all Home World Transferred from Crystal, Brynhildr months ago), but with the new subscription, I can only access the first 6, but not Maeve Astana.

I'd had one character on Halicarnassus, created long ago, that I'd deleted before transferring my characters to Cuchulainn. There was an alt left on Crystal that I'd forgotten about, and despite deleting them, I cannot access my 7th character.

Searched both the FAQ and Knowledge Base, Googled, and I cannot find a solution.

Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

Unfortunately, the issue you are describing is something we are not able to assist with in the Technical Support Forums. As the account in question is in the North American region, we advise to contact the North American support Center for further assistance with your account. This thread will be moved to 'Separate Support Required'.

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