extremely slow start of ffxiv, world login not possible

When submitting a bug report, please use the below template and thoroughly fill out the necessary information.

Date & Time: 2025-06-02 00:28
Frequency: reproduceable
World name: login not possible, see below
Character name:
Retainer name:
NPC name:
Monster name:
Class/Level:
Party or solo:
In-game time:
Area and coordinates:
Housing:
Steps:
1. open Steam
2. start FFXIV
3. login to the world not possible, startup is in black screen for a minute, then stuttering intro video, character selection returns to video. Login was possible yesterday. graphics where fluent yesterday.
*Add more steps if necessary

Connection Specs
- Type of internet connection/provider: 80Mbit/s
- Modem maker/model number: Fritzbox 6490

■ PC Specs

To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.

-=-=-=-=- System Information -=-=-=-=-
-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

FINAL FANTASY XIV - A Realm Reborn Language 1 Region 3
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 11 Pro 64-bit (6.2, Build 9200) (22000.co_release.210604-1628)
SYSTEM_CPU AMD Ryzen 3 3200G with Radeon Vega Graphics (4 CPUs), ~3.6GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS P5.10
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 32690.734MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 37554.734MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 930.811GB SYSTEM_FREEDISC_SPACE 779.599GB
SYSTEM_STORAGE Z:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1863.015GB SYSTEM_FREEDISC_SPACE 1279.154GB
SYSTEM_DIRECTX_VERSION DirectX 12
GRAPHICS \\.\DISPLAY1 Microsoft Basic Display Driver
GRAPHICS_CHIP AMD ATOMBIOS
GRAPHICS_VRAM 0.000 MB
GRAPHICS_SHARED_VRAM 16345.367 MB
GRAPHICS_DISPLAY_MODE 2560 x 1440 (32 bit) (64Hz)
GRAPHICS_DRIVER c:\windows\system32\driverstore\filerepository\basicdisplay.inf_amd64_a3f9d7c24b3377b3\basicdisplay.sys,c:\windows\system32\driverstore\filerepository\basicdisplay.inf_amd64_a3f9d7c24b3377b3\basicdisplay.sys
GRAPHICS_DRIVER_VERSION 6.02.22000.0001 6/21/2006 02:00:00
GRAPHICS_SHADER V:3.0 P:3.0
GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
GRAPHICS Unknown Radeon (TM) RX 470 Series
GRAPHICS_CHIP AMD Radeon Graphics Processor (0x67DF)
GRAPHICS_VRAM Unknown
GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
GRAPHICS_DISPLAY_MODE Unknown
GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\u0407052.inf_amd64_84d15514ad17ffa0\B406619\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0407052.inf_amd64_84d15514ad17ffa0\B406619\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0407052.inf_amd64_84d15514ad17ffa0\B406619\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0407052.inf_amd64_84d15514ad17ffa0\B406619\amdxc64.dll
GRAPHICS_DRIVER_VERSION 31.00.21921.1000 8/19/2024 02:00:00
GRAPHICS_SHADER V: P:
GRAPHICS_VERTEX_TEXTURE
SOUND Realtek Digital Output (2- Realtek(R) Audio) {A95AD98B-D26C-439B-B3BC-C5BF2AE0E7AF}
SOUND_DEVICE_NAME RTKVHD64.sys
SOUND_DRIVER_VERSION 6.0.9692.1 6/4/2024 02:00:00
SOUND Speakers (2- Realtek(R) Audio) {A091B548-33AD-4A4B-8C9D-38F328A2E23C}
SOUND_DEVICE_NAME RTKVHD64.sys
SOUND_DRIVER_VERSION 6.0.9692.1 6/4/2024 02:00:00
INPUT Mouse {6F1D2B60-D5A0-11CF-BFC7444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
INPUT Keyboard {6F1D2B61-D5A0-11CF-BFC7444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
INPUT USB Keyboard {195D95A0-5792-11EF-8004444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT Mad Catz R.A.T.1 {8D4D7480-5792-11EF-8007444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT USB Keyboard {195DBCB0-5792-11EF-8005444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
INPUT Generic USB Joystick {21FE7DC0-1AB3-11F0-8001444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 5 SYSTEM_GAMEPAD_BUTTON 12 SYSTEM_GAMEPAD_FOV 1
INPUT USB Keyboard {195DBCB0-5792-11EF-8006444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 18 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

AMD Chipset Software
Magical Jelly Bean KeyFinder
Steam
Intel(R) Wireless Bluetooth(R)
FINAL FANTASY XIV ONLINE
Futuremark SystemInfo
Intel® Software Installer
AMD PCI Driver
TechPowerUp GPU-Z
AMD PSP Driver
AMD Ryzen Balanced Driver
AMD SBxxx SMBus Driver
NVIDIA PhysX
Promontory_GPIO Driver
AMD_Chipset_Drivers
AMD GPIO2 Driver
Realtek Audio Driver
AMD Software
CPUID CPU-Z 2.10
CrystalDiskInfo 9.3.2
Mozilla Firefox (x64 de)
Mozilla Maintenance Service
Intel(R) Network Connections 21.1.29.0
Baldur's Gate 3
Cyberpunk 2077
MechWarrior 5: Clans
Ghost of Tsushima DIRECTOR'S CUT
3DMark
Stellaris
FINAL FANTASY XIV Online
MechWarrior 5: Mercenaries
SumatraPDF
TeamSpeak 3 Client
VLC media player
Intel(R) Network Connections 21.1.29.0
Branding64
RyzenMasterSDK
AMD WVR64
AMD DVR64
Paradox Launcher v2
AMD Settings
Documentation Manager

-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
AMD Ryzen 3 3200G with Radeon Vega Graphics (Picasso)
Family F, Model 8 Stepping 1

ASRock B450 Gaming-ITX/ac (Bios P5.10, 2022-10-20)

32Gb DDR4

Radeon RX470 (Polaris 14nm) w. 8 Gb GDDR5 running at 1220Mhz / Memory 1750Mhz (defaults)

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Laptop Model Name: Desktop PC
Laptop Model Number:

Gamepad Manufacturer:
Gamepad Model Name:
Gamepad Part Number:

Browser Information
- Name and version of the browser currently in-use:
- Internet Explorer Version:

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■ PS4 Specs

Model Number of the PlayStation®4 You Are Using
- Model Number:

Model Number of the PlayStation®Vita You Are Using
- Model Number:

Information About the Peripherals You Are Using
-Type:
-Maker:
-Model Number:

Greetings and thank you for posting in the Final Fantasy XIV Technical Support Forums.

We apologize for any inconvenience experienced when trying to play Final Fantasy XIV. For us to better assist you, please respond with the following information:

What Platforms are you using? (Steam/Windows/Mac/PS4 etc.)
At what point does the issue occur?
How often does the issue occur?
Are you able to reproduce the issue?

Could you provide the exact error message received, if any?
Are you running any additional programs alongside Final Fantasy XIV?
Does the issue occur with one character or multiple characters?
When the issue happens, is the PC over heating at all?
Were any update or changes made to the PC around the time of the issue?
Does this issue occur if the game is run in full screen mode? Does it happen in borderless or windowed mode?

All steps taken to resolve the issue:

Could you provide the full system report? The information provided appears to be cut off. Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.

Thank you once again for visiting the Final Fantasy XIV Technical Support Forums!