Recovery from Companion App Certain Features Technical Difficulties (May 27)

We are pleased to announce that the technical difficulties preventing players from accessing the FINAL FANTASY XIV COMPANION app using characters on Sargatanas Worlds have been resolved.

We apologize for any inconvenience caused, and we thank you for your patience.

[Date & Time]
May 27, 2025 from 6:45 to 8:01 a.m. (PDT)
From May 27, 2025 13:45 to 15:01 (GMT)
From May 27, 2025 14:45 to 16:01 (BST)
From May 27, 2025 23:45 to 25:01 (AEST)

[Details]
- Unable to retrieve Cosmic Explorer data using characters from Sargatanas world
- Unable to execute retainer venture using characters from Sargatanas world

[Cause]
Server equipment failure.

[Affected Service]
FINAL FANTASY XIV COMPANION app