90002 error with new wifi

Hi, I have been getting a 90002 error since 2nd May 2025. I can play for approximately an hour between errors. Some of them are preceded by a period of lag.

Wired or WIFI connection? WIFI
Are you experiencing disconnections as well? 90002 disconnect sometimes followed by a log-in connection issue.
When the disconnect occurs/How often? Approximately once an hour but could happen immediately.
Does the disconnection happen to one character or multiple characters? I only have one character
Is a VPN being used when this occurs? No
Where in game do you get disconnected? Anywhere, has happened in combat, cutscenes, instances, houses, overworld
What ISP Is being used? Sky


1 2 ms 1 ms 1 ms skysr213.Home [192.168.0.1]
2 1 ms 1 ms 1 ms 2.120.237.132
3 * * * Request timed out.
4 * * * Request timed out.
5 8 ms 8 ms * 2.120.11.146
6 7 ms 6 ms 7 ms 185.84.17.9
7 9 ms 9 ms 8 ms ae-3.r23.londen12.uk.bb.gin.ntt.net [129.250.3.190]
8 85 ms 87 ms 85 ms ae-13.r27.asbnva02.us.bb.gin.ntt.net [129.250.2.111]
9 85 ms 85 ms 85 ms ae-0.r26.asbnva02.us.bb.gin.ntt.net [129.250.3.214]
10 145 ms 144 ms 144 ms ae-10.r26.snjsca04.us.bb.gin.ntt.net [129.250.6.1]
11 154 ms 158 ms 148 ms ae-4.a00.scrmca03.us.bb.gin.ntt.net [129.250.7.57]
12 148 ms 149 ms 148 ms xe-0-0-5-0.a00.scrmca03.us.ce.gin.ntt.net [128.241.2.18]
13 * * * Request timed out.
14 148 ms 151 ms 147 ms 204.2.29.122

I also started having this issue after the most recent update to the game. Nothing else have changed on my end though.

Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

I apologize for the delay in our response to your concern. We would like to recommend the following troubleshooting:

Open the control panel of the PC and go to ‘Network and Internet’. Once there select ‘Internet Options’
- Under the "General" tab, please delete ALL browser history.
- Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
- Under the "Privacy" tab, click “Advanced” and select ‘Accept’ under both First Party and Third Party Cookies.
- Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
- Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED. [SSL 3.0 should be UNCHECKED]
- Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.
- Right-Click on the FFXIV launcher icon and select "Properties"
- Hit "Apply", then "OK" to save the changes.
- Please RESTART your PC now. Once your PC has been restarted, Right-Click the FFXIV launcher icon once more and select "Run as Administrator"

- Flush DNS: Within the "Command Prompt" of the device, please type the command "ipconfig /flushdns".
- Reset TCP/IP: Also within the Command Prompt, type the command "netsh int ip reset" and then restart the computer.


Lastly, we suggest power cycle the router by shutting it down and leaving the power supply unplugged for 5-10 minutes.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!