COMPANION App Technical Difficulties (Apr. 23, 24)

We are currently addressing technical difficulties that may be preventing players from accessing the FINAL FANTASY XIV COMPANION app using characters on North American data center Worlds. An investigation and recovery measures are underway so we appreciate your patience.

We apologize for any inconvenience this may be causing, and we thank you for your understanding.

[Date & Time]
From Apr. 23, 2025 9:48 a.m. (PDT)

[Details]
- May be unable to login using characters on NA data center Worlds
- Errors may occur when using functions for characters on NA data center Worlds
- May be unable to retrieve data for Cosmic Exploration using characters on NA data center Worlds

[Cause]
Under investigation

[Affected Service]
FINAL FANTASY XIV COMPANION app

We are pleased to announce that the technical difficulties that may have been preventing players from accessing the FINAL FANTASY XIV COMPANION app using characters on North American data center Worlds have been resolved.

We apologize for any inconvenience caused, and we thank you for your patience.

[Date & Time]
Apr. 23, 2023 from 9:48 a.m. to 10:53 a.m. (PDT)

[Details]
- Players may have been unable to login using characters on NA data center Worlds
- Errors may have occurred when using functions for characters on NA data center Worlds
- Players may have been unable to retrieve data for Cosmic Exploration using characters on NA data center Worlds

[Cause]
Server equipment issue

[Affected Service]
FINAL FANTASY XIV COMPANION app