Mog Station Items Delivered to WRONG Character – URGENT Fix Needed

Hello,

I’m a new player and I purchased two items from the Mog Station on April 16th, and I know for a fact I selected the correct character:
Character I selected: Yari Darkmoon – Malboro/Crystal

But the system wrongly sent the items to:
Aly’th Seaot, who I absolutely did not select. I confirmed multiple times during checkout that it was going to Yari Darkmoon.

I’ve:

Sent 2 emails to support (they said they can't help and that I need to contact Square Enix support — which I did).

Submitted 2 in-game /supportdesk tickets (no response).

Sent Bug Reports.

Tried “Request Delivery” multiple times over the past 4 days.

Checked my Moogle Delivery Mailbox (0 messages). Still nothing.

Even the Purchase History shows Aly’th Seaot, which is wrong. This is either a bug or a serious misfire in the item delivery system.

I’ve paid real money, and I still haven’t received the items. I’ve gotten no help from support, and the request button or anything, a GM has not contacted me, nothing.

I’m requesting immediate re-delivery of the purchased items to the correct character or a full refund. This experience is extremely disappointing as a new player.

Please help resolve this ASAP.

Thank you.

Correct Character (should’ve received items): Yari Darkmoon – Malboro/Crystal
Incorrectly Delivered To: Aly’th Seaot – Malboro/Crystal
Purchase Date: April 16th, 2025
Items Purchased: Pot of Jet Black Dye, Eastern Faire-goer's Attire

Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.


This thread will be moved to the 'Separate Support Required’ subforum as contact with the Game Masters is necessary to resolve the issue.

We do apologize for the inconvenience this may have caused. We understand the frustration this matter may cause. Based on your information, this concern can only be handled a Game Master in-game. Please contact a Game Master once more, using the /supportdesk command (Please select 'Report Harassment' as the topic) for further assistance and referring to the ticket number you originally created for the issue. Note that the Game Master support team may be experiencing high contact volume and will handle contacts in the order they are received. Unfortunately, we are unable to assist on the forums for these type of issues.


Hope to see you online!