For some reason the game does not recognize alt + R when to my last tell. I tried multiple ways to see if it works. I went into the keybind menu, I un-installed the game, I turned off the Nvidia overlay and still it wont work. Can anyone help ?
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For some reason the game does not recognize alt + R when to my last tell. I tried multiple ways to see if it works. I went into the keybind menu, I un-installed the game, I turned off the Nvidia overlay and still it wont work. Can anyone help ?
Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.
We apologize for any inconvenience you have been experiencing. There are a few situations that can cause the error you are describing. Please try the following troubleshooting methods to resolve the issue:
- Try plugging the keyboard into different ports (both front and back).
- Make sure all drivers for the keyboard are fully up to date, even if the device is new often the drivers are not updated while it is in storage. Most times, the keyboard will work without them in a "plug and play" style, but for an issue like this, we must recommend that you install the official drivers for the keyboard.
- Disable all other device drivers, leaving the mouse and keyboard as the only active devices.
- Try unplugging all other devices and only plugging in the mouse and keyboard.
- Make sure Windows has been fully updated from the Microsoft/Windows Update website.
- Delete all USB and gamepad devices via the Device Manager. Restart your computer and allow the device to rediscover the devices and reinstall the drives.
- Fully uninstall the keyboard, reboot the computer, and reinstall the keyboard.
- If you have a specialized gaming keyboard you may want to try using a different keyboard to be sure there are no conflicts with that device.
- Please be sure to disable or remove any overlays (Discord, Steam, NVIDIA etc.) as they may interfere with startup.
- Launch FINAL FANTASY XIV preferably with a cleanboot. To open a cleanboot, please open the Task Manager (CTRL+SHIFT+ESC) and select the "Start Up" tab. Disable every nonessential program here, and restart the computer.
- If possible, please try using other keyboard.
Should the issue still persist after attempting all the listed troubleshooting, we advise that you reinstall the game (make sure to remove or rename the 'Final Fantasy XIV' folder in the 'My Documents' > 'My Games' folder). You can re-download the game client via the following link for the Windows client: http://www.finalfantasyxiv.com/playersdownload/na
We recommend that the game be installed on the C: drive, as installing it on any drive that is not the default may cause more problems.
Thank you for visiting the Final Fantasy XIV Technical Support Forums!