Printable View
Platform - Windows 10 64-bit
Processor - 12th Gen Intel Core i5-12600KF
Installed RAM 32 GB
Wired connection - Ethernet
ISP - Xfinity
Graphics Card: NVIDIA GeForce RTX 4070 Super
SSD - Samsung SSD 990 evo 1TB
When error occurs/How often: After hitting the play button. Every time I try to log in.
So far I have:
~ Reinstalled the game twice
~ Updated graphics card
~ Updated PC/drivers
~ Running the launcher as admin
Any help would be greatly appreciated. Thank you.
Image of pop up after hitting play. Sits at a black screen with loading icon spinning then this pops up if you click anywhere on the screen:
https://imgur.com/a/xsoik5h
Good morning and thank you for posting in the Final Fantasy XIV Technical Support Forums.
We would like for you to try and launch the game from the direct .exe file to see if this may resolve the issue as it may be a shortcut issue. If this is not the case, could you try disabling background applications and do a clean boot by opening the task manager and selecting the “Start up” tab. Then, disable everything under this tab and restart the PC. Additionally, please be sure to have the Operating System and Internet Explorer most up to date as well. Additionally, can you submit a Final Fantasy XIV system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display'.
Thank you for visiting the Final Fantasy XIV Technical Support Forums!
Update: turns out it was the Brave browser that was causing issues. As soon as I used any other browser the game launched perfectly every time.
Greetings and thank you for posting in the Final Fantasy XIV Technical Support Forums.
We are glad to hear that you are no longer experiencing this issue. If you have any more questions or concerns, please make a new thread in the technical support forums.
This thread will be moved to "Closed Concerns”. Thank you once more for visiting the Final Fantasy XIV Technical Support Forums!