Retainers contract ended

I have never had this happen in my years of playing.
I have had extra retainers for all these years, I still have an active sub. But I just got the message their contract ended.

The mogstation clearly states:

* If your service account has a recurring subscription (via credit card, Square Enix Crysta, or Steam Account or FFXIV Coins), the retainer service subscription will follow the same billing cycle once the prorated subscription payment has been processed.

My sub autorenews in March, it says so in the mogstation. So where are my retainers? What gives?
And I can't add them back and pay for them. Once I click agree, it just loops back.

Edit: I've created a support ticket, I just hoped this gets fixed sooner rather than later. Would love to have access to what I paid for.

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