Error 2002, Unable to log in.

(PC/Mac users) Please provide your traceroute results.

Please provide information about your ISP. - 2degrees, NZ.


Details such as the name of your ISP and the type of internet connection you use.
Where are you connecting from? Ethernet connection, Fibre cable.


Please provide the name of your country, state, and city.
New Zealand, Wellington City


What time do you experience the issue?
Anytime after 7pm NZT and randomly through the day. NZ GMT+13

Instead of broad statements like "constantly," please provide the approximate time rame and your time zone. The frequency of the network issues.
Frequently. Unable to log in on more than 3 nights a week.

I play on USA servers. I have restarted my router, gotten a new router, reset my pc, reset my router to default and called my ISP and nothing has fixed this.

Tracing route to 204.2.29.122 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms READYSHARE [10.0.0.1]
2 2 ms 2 ms * v3.cpcak3-bng1.tranzpeer.net [101.98.0.96]
3 2 ms 1 ms 1 ms 192.168.255.252
4 1 ms 2 ms 1 ms 192.168.255.253
5 2 ms 2 ms 2 ms default-rdns.vocus.co.nz [101.98.5.248]
6 * 409 ms * 204.2.29.122
7 * * * Request timed out.
8 * * * Request timed out.
9 * 408 ms 407 ms 204.2.29.122

Trace complete.

Tracing route to 204.2.29.122 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms READYSHARE [10.0.0.1]
2 1 ms 2 ms 1 ms v3.cpcak3-bng1.tranzpeer.net [101.98.0.96]
3 2 ms 2 ms 2 ms 192.168.255.252
4 1 ms 1 ms 1 ms 192.168.255.253
5 2 ms 1 ms 2 ms default-rdns.vocus.co.nz [101.98.5.248]
6 * * * Request timed out.
7 * * * Request timed out.
8 * * 400 ms 204.2.29.122


Tracing route to 204.2.29.122 over a maximum of 30 hops
1 <1 ms <1 ms <1 ms READYSHARE [10.0.0.1]
2 2 ms 1 ms 1 ms v3.cpcak3-bng1.tranzpeer.net [101.98.0.96]
3 1 ms 1 ms 2 ms 192.168.255.252
4 1 ms 1 ms 2 ms 192.168.255.253
5 2 ms 2 ms 2 ms default-rdns.vocus.co.nz [101.98.5.248]
6 * * * Request timed out.
7 409 ms 410 ms * 204.2.29.122
8 * 403 ms * 204.2.29.122
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.

Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

We apologize for any inconvenience experienced when trying to play Final Fantasy XIV. For us to better assist you, please respond with the following information:

What Platform? (Steam/Windows)
Are there other programs being used when running FFXIV?
When the disconnect occurs/How often?
Does this only happen to one character or all characters?
All steps taken to resolve the issue:

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

We have not heard from you in a while! Are you still needing assistance with this issue?
If yes, please provide the requested information above.