Regarding the Use of Third-Party Programs and Player Safety

Hello, everyone. Producer and Director Naoki Yoshida here.

We have confirmed that there exist third-party tools that are being used to check FFXIV character information that is not displayed during normal game play. The tool is being used to display a segment of an FFXIV character's internal account ID, which is then used in an attempt to further correlate information on other characters on the same FFXIV service account.

The Development and Operations teams are aware of the situation and the concerns being raised by the community and are discussing the following options:

• Requesting that the tool in question be removed and deleted.
• Pursuing legal action.

Aside from character information that can be checked in-game and on the Lodestone, we have received concerns that personal information registered on a user’s Square Enix account, such as address and payment information, could also be exposed with this tool. Please rest assured that it is not possible to access this information using these third-party tools.

We strive to offer and maintain a safe environment for our players, which is why we ask everyone to refrain from using third-party tools. We also ask that players do not share information about third-party tools such as details about their installation methods, or take any other actions to assist in their dissemination.

The use of third-party tools is prohibited by the FINAL FANTASY XIV User Agreement and their usage could threaten the safety of players. We will continue to take a firm stance against their usage.

Naoki Yoshida
FINAL FANTASY XIV Producer & Director