Companion App Certain Features Technical Difficulties (Jan. 10)

We are currently experiencing technical issues with the FINAL FANTASY XIV Companion App where users with characters on the North American data center are unable to properly access certain features of the app.

We are currently investigating and addressing the issue. We apologize for any inconvenience this may be causing, and thank you for your patience and understanding.

[Date & Time]
From Jan. 10, 2025 2:12 a.m. (PST)
From Jan. 10, 2025 10:12 (GMT)
From Jan. 10, 2025 21:12 (AEDT)

[Details]
Users with characters on the North American data center may experience the following when using the FINAL FANTASY XIV Companion app:
・An error occurs when using the retainer venture feature
・Sales notifications for items on the market are not received
・Widgets cannot be updated

[Cause]
Under investigation

[Affected Service]
FINAL FANTASY XIV Companion App

We are pleased to announce that the technical difficulties preventing players from properly accessing certain features of the FINAL FANTASY XIV COMPANION app using characters on NA data center Worlds have been resolved.

We apologize for any inconvenience caused, and we thank you for your patience.

[Date & Time]
Jan. 10, 2025 2:12 a.m. to 4:39 a.m. (PST)
Jan. 10, 2025 10:12 to 12:39 (GMT)
Jan. 10, 2025 21:12 to 23:39 (AEDT)

[Details]
Users with characters on the North American data centre may experience the following when using the FINAL FANTASY XIV Companion app:
・An error occurs when using the retainer venture feature
・Sales notifications for items on the market are not received
・Widgets cannot be updated


[Cause]
Communications carrier network issue

[Affected Service]
FINAL FANTASY XIV COMPANION app

*Updated on Jan. 14, 2025 6:50 p.m. (PST)/Jan. 15, 2025 2:50 (GMT)/Jan. 15, 2025 13:50 (AEDT)
Cause has been updated.