North American Data Center Technical Difficulties (Jan. 5, 6)

We are currently experiencing technical difficulties making it difficult to connect to North American data centers. The issue is currently under investigation, and additional information will follow as the situation develops.

We apologize for any inconvenience this may cause for our customers.

[Date & Time]
From Jan. 5, 2025 5:08 p.m. (PST)
From Jan. 6, 2025 1:08 (GMT)
From Jan. 6, 2025 12:08 (AEDT)

[Details]
- Players are unable to connect to North American data centers

[Cause]
Under investigation

[Affected Service]
- FINAL FANTASY XIV North American data centers and their worlds

During the times listed below, we were experiencing technical difficulties with the North American data center.

We are pleased to announce that the issue has been resolved. We apologize for any inconvenience this may have caused.

[Date & Time]
Jan. 5, 2025 5:08 p.m. to 6:20 p.m. (PST)
Jan. 6, 2025 1:08 to 2:20 (GMT)
Jan. 6, 2025 12:08 to 13:20 (AEDT)

[Issue Details]
・Unable to access the North American Data Center

[Cause]
Communications carrier network failure

[Affected Worlds]
- FINAL FANTASY XIV North American data centers and their worlds