Half of my Gil lost due to housing policy not written on placard before entering
I entered the a housing lottery for a plot. The game took my Gil as intended, and as the only participant, I won.
However I entered the housing lottery for another private plot during the same lottery period on a different chara, as I did not know about the 'one private estate per character per world' rule. The game let me enter the lottery on both instead of stopping me on the 2nd chara.
When I went to claim my private estate on my 2nd chara, I was blocked by the error message 'Lottery entry and plot purchase unavailable. No more land may be purchased as a character on this service account already owns land on this world.'
I thought 'Ok, fair enough'. Upon returning to the placard during the results period, because I didn't claim the house only half of my Gil was returned. But I physically couldn't claim it, pressing 'Yes' to claim the house just gave me the error message and pressing 'No' just exited the menu.
I'm not upset about the system.
What I'm upset at is why the game allows you to enter the lottery on a 2nd chara when the policy stops you from claiming any plots? In addition, in the T&Cs after interacting with the placard, there is no mention of the 'one private estate per character per world' rule. Then the game allows you to enter on your 2nd chara, takes your Gil, then refuses to let you claim the plot if you win or refund you.
What is actually written on the placard:
- This land is currently available for purchase by private buyers only.
- Once submitted, a lottery entry may not be withdrawn.
- You can confirm lottery results by viewing this placard during the results period.
- Unsuccessful entrants can receive a 100% refund of their deposit by accessing this placard during the results period.
- When relocating from an existing plot, in principle, approximately 15% of the value of the old plot will be refunded to you. However, please note that the refunded amount may not exceed the value of the new plot.
- Should you fail to claim your plot of land during the results period despite having won the lottery, your claim will be forfeit and a 50% cancellation fee will be deducted from the deposit made at entry. You will be refunded the remaining 50% upon accessing this placard.
- Regardless of lottery results, any and all refunds for a given lottery period expire 90 days (Earth time) after the results period. Please be sure to access this placard within the allotted time to receive any applicable refunds.
- You may not apply for another plot of land until all outstanding properties/refunds have been claimed.
No mention of the rule.
Since I didn't choose to not claim the house and was stopped by the policy, I submitted a ticket to ask for my full amount of Gil back. They did not acknowledge what my ticket was actually about, said the system was 'working as intended' and told me to post here.
So I've lost half my Gil due to the game not informing me of this rule.
