Account Management System Technical Difficulties (Nov. 25, 26)
We are currently experiencing technical difficulties with the Square Enix Account Management System.
The issues are being investigated and addressed, and additional information will follow as the situation develops.
We apologize for any inconvenience this may have caused and thank you for your understanding.
[Date & Time]
From Nov. 25, 2024 9:55 a.m. (PST)
From Nov. 25, 2024 17:55 (GMT)
From Nov. 26, 2024 4:55 (AEDT)
[Details]
The following are unavailable
・Logging into the Xbox Series X|S version under certain conditions
*If you are logging into the Xbox Series X|S version for the first time, or if you have purchased an Expansion Package from the Microsoft Store during technical difficulties, you will not be able to log in until the recovery is completed. You can log in under other conditions.
・Online Store on Xbox Mode
・Mogstation on Xbox Mode
・FFXIV Coins
*FFXIV Coin count will be updated by launching the Xbox Series X|S version of FINAL FANTASY XIV and logging in after the end of the maintenance. If the game was already running before, please relaunch it and log in for it to be updated.
[Cause]
Under investigation
[Affected Service]
- Xbox Series X|S
*Nov. 25, 2024 4:15 p.m. (PST)/Nov. 26, 2024 0:15 (GMT)/Nov. 26, 2024 11:15 (AEDT)
The time of occurrence has been corrected.
Recovery from Account Management System Technical Difficulties (Nov. 25, 26)
We are pleased to announce that the Square Enix Account Management System technical difficulties listed below have been resolved.
We apologize for any inconvenience caused and we thank you for your understanding.
[Date & Time]
From Nov. 25, 2024 9:55 a.m. to 12:35 p.m. (PST)
From Nov. 25, 2024 17:55 to 20:35 (GMT)
From Nov. 26, 2024 4:55 to 7:35 (AEDT)
[Details]
The following were unavailable
・Logging into the Xbox Series X|S version under certain conditions
*If you were logging into the Xbox Series X|S version for the first time, or if you had purchased an Expansion from the Microsoft Store during technical difficulties, you were not be able to log in until the recovery is completed. Log in was possible under other conditions.
・Online Store on Xbox Mode
・Mogstation on Xbox Mode
・FFXIV Coins
*FFXIV Coin count will be updated by launching the Xbox Series X|S version of FINAL FANTASY XIV and logging in after the end of the maintenance. If the game was already running before, please relaunch it and log in for it to be updated.
[Cause]
Network Failure
[Affected Service]
- Xbox Series X|S
*Nov. 25, 2024 4:15 p.m. (PST)/Nov. 26, 2024 0:15 (GMT)/Nov. 26, 2024 11:15 (AEDT)
The time of occurrence has been corrected.