I've been having an issue with my audio since the release of 7.0. When sound effects are enabled, if there are too many sound effects playing at once, the game's audio will severely lag and stutter. This doesn't happen in any other game. Any advice?
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I've been having an issue with my audio since the release of 7.0. When sound effects are enabled, if there are too many sound effects playing at once, the game's audio will severely lag and stutter. This doesn't happen in any other game. Any advice?
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We apologize for any inconvenience experienced when trying to play Final Fantasy XIV. For us to better assist you, please respond with the following information:
What Platform are you using? (Steam/Windows/Mac/PS4 etc.)
At what point does the issue occur?
How often does the issue occur?
Are you running any additional programs alongside Final Fantasy XIV?
Does the issue occur with one character or multiple characters?
When the issue happens, is the PC over heating at all?
Were any update or changes made to the PC around the time of the issue?
Have you already double checked your audio configurations?
All steps taken to resolve the issue:
Could you provide a system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.
Thank you once again for visiting the Final Fantasy XIV Technical Support Forums!
Oddly enough, the issue seems to have resolved itself with the patch that just released today. Regardless, thank you for your time!
Edit: upon further testing, it is still there. I will grab the system information and reply shortly.
Platform: windows
The issue occurs in combat when there are other players present. It occurs every time I'm in an instanced duty or fighting in the overworld with several people.
I am running Discord and Mozilla Firefox alongside ffxiv, but no other programs.
The issue occurs with every character.
The PC is not overheating when the issue occurs.
No changes to my PC were made when I started experiencing this. The only thing that changed was the release of 7.0.
I have double checked my audio configurations both in game and on my PC.
I have restarted my pc, reinstalled ffxiv, restored game data, updated audio drivers, reset system settings, used different headphones, used no headphones, and changed the audio output format. The only thing that works is turning off sound effects, but I don't want to play without sound effects forever.
System information:
-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-
MyDocument C:\Users\Renee\Documents
FINAL FANTASY XIV ONLINE C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified
-=-=-=-=-=-=- System Information -=-=-=-=-=-=-
SYSTEM_OS Windows 11 Home 64-bit (6.2, Build 9200) (22621.ni_release.220506-1250)
SYSTEM_CPU 12th Gen Intel(R) Core(TM) i9-12900H (20 CPUs), ~2.5GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 20 SYSTEM_CORE_PHYSICS 14
SYSTEM_BIOS 1.07.06TOYC6
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16088.492MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 20696.492MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 466.483GB SYSTEM_FREEDISC_SPACE 66.249GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce RTX 3060 Laptop GPU
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 3060 Laptop GPU
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 6023.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8044.246 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (144Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvcvegpu.inf_amd64_ee8f580110987730\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvcvegpu.inf_amd64_ee8f580110987730\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvcvegpu.inf_amd64_ee8f580110987730\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvcvegpu.inf_amd64_ee8f580110987730\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0015.1181
SYSTEM_GRAPHICS_DRIVER_DATE 2/14/2022 18:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {8CE364BF-75E2-493B-8537-30C2265596F0}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.9285.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 12/20/2021 18:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {3F918EC0-AE1A-11ED-8002444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {3F931560-AE1A-11ED-8006444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {3F931560-AE1A-11ED-8008444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-
FFXIVLauncher
FINAL FANTASY XIV
Audio Lag Since 7.0 — Mozilla Firefox
Settings
Settings
Windows Input Experience
#í ˝íµŠă€‹general-chat | Waifu & Company - Discord
-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-
Intel(R) HID Event Filter
Corporate Clash Launcher
BayHubTech Flash Memory Card Windows Driver
Microsoft Edge
Microsoft Edge WebView2 Runtime
Rockstar Games Launcher
Rockstar Games Social Club
Steam
Intel(R) Wireless Bluetooth(R)
Intel® Software Installer
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Melodyne 5
Microsoft GameInput
Intel(R) Innovation Platform Framework
FINAL FANTASY XIV ONLINE
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Intel Software Package
Java Auto Updater
ControlCenter 3.0 Package v3.77
Microsoft Windows Desktop Runtime - 7.0.15 (x64)
Microsoft Visual C++ 2015-2022 Redistributable (x86) - 14.34.31931
Intel Software Package
Microsoft Windows Desktop Runtime - 6.0.6 (x64)
Microsoft Visual C++ 2022 X86 Minimum Runtime - 14.34.31931
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2022 X86 Additional Runtime - 14.34.31931
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Microsoft Visual C++ 2015-2022 Redistributable (x64) - 14.34.31931
Microsoft XNA Framework Redistributable 4.0 Refresh
Intel(R) Chipset Device Software
Intel(R) Dynamic Tuning Technology
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek Audio Driver
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
7-Zip 22.01 (x64)
Audacity 3.2.5
Genshin Impact
GIMP 2.10.36
HoYoPlay
Mozilla Firefox (x64 en-US)
Mozilla Maintenance Service
Safer Web
Idle Skilling
Terraria
Fireworks Mania
Unpacking
Hades
Stray
Virtual Cottage
Wobbledogs
Sun Haven
Cookie Clicker
Slime Rancher 2
Super Auto Pets
Sudocats
Chill Corner
Hatsune Miku: Project DIVA Mega Mix+
Research Story Demo
Chillquarium
Papa's Freezeria Deluxe
Sticky Business
YEAH! YOU WANT "THOSE GAMES," RIGHT? SO HERE YOU GO! NOW, LET'S SEE YOU CLEAR THEM!
Plague Inc: Evolved
TCG Card Shop Simulator
Catlateral Damage
Viridi
Stardew Valley
RWBY: Grimm Eclipse
Genital Jousting
Hokko Life
Katamari Damacy REROLL
Bloons TD 6
Microsoft .NET Runtime - 6.0.6 (x64)
Microsoft .NET Host FX Resolver - 6.0.6 (x64)
Intel(R) Management Engine Components
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Java 8 Update 361 (64-bit)
Intel(R) Management Engine Driver
Microsoft .NET Host - 7.0.15 (x64)
Intel(R) Serial IO
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Microsoft Windows Desktop Runtime - 7.0.15 (x64)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Intel(R) Management Engine Components
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Intel(R) Serial IO
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Microsoft Teams Meeting Add-in for Microsoft Office
NVIDIA Graphics Driver 511.81
NVIDIA GeForce Experience 3.24.0.123
NVIDIA PhysX System Software 9.21.0713
NVIDIA FrameView SDK 1.2.4999.30397803
NVIDIA SHIELD Streaming
NVIDIA GPX Common OSS binaries (POCO, OpenSSL, libprotobuf)
NVIDIA Install Application
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVAPI Monitor plugin for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NvModuleTracker
NVIDIA NodeJS
NVIDIA Platform Controllers and Framework
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.24.0.123
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Virtual Audio 4.39.0.0
Microsoft Windows Desktop Runtime - 6.0.6 (x64)
Microsoft .NET Runtime - 7.0.15 (x64)
Intel(R) Chipset Device Software
Microsoft Update Health Tools
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2022 X64 Minimum Runtime - 14.34.31931
Microsoft .NET Host FX Resolver - 7.0.15 (x64)
Dynamic Application Loader Host Interface Service
Documentation Manager
Microsoft Visual C++ 2022 X64 Additional Runtime - 14.34.31931
BayHubTech Flash Memory Card Windows Driver
Microsoft .NET Host - 6.0.6 (x64)
Intel(R) LMS
-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-
C:\Program Files (x86)\Common Files\Java\Java Update\jucheck.exe 000042C4
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 00000E10
C:\Program Files (x86)\Microsoft\EdgeWebView\Application\131.0.2903.63\msedgewebview2.exe 00000858
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher64.exe 00003F6C
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 000022D4
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe 00001734
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 000035AC
C:\Program Files (x86)\Steam\steam.exe 00002BD0
C:\Program Files\Mozilla Firefox\firefox.exe 00001D70
C:\Program Files\ReasonLabs\Common\Client\v1.4.2\rsAppUI.exe 000019E8
C:\Program Files\WindowsApps\CLEVOCO.FnhotkeysandOSD_6.97.0.0_x64__6h6z29zh29qx0\FnKey\FnKey.exe 00004190
C:\Program Files\WindowsApps\MSTeams_24295.605.3225.8804_x64__8wekyb3d8bbwe\ms-teams.exe 00000704
C:\Program Files\WindowsApps\Microsoft.GamingApp_2411.1001.6.0_x64__8wekyb3d8bbwe\XboxPcAppFT.exe 00002FFC
C:\Program Files\WindowsApps\Microsoft.WidgetsPlatformRuntime_1.6.1.0_x64__8wekyb3d8bbwe\WidgetService\WidgetService.exe 000035D4
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.24102.96.0_x64__8wekyb3d8bbwe\PhoneExperienceHost.exe 000031C8
C:\Program Files\WindowsApps\MicrosoftWindows.Client.WebExperience_524.30502.30.0_x64__cw5n1h2txyewy\Dashboard\Widgets.exe 00004C68
C:\Program Files\WindowsApps\MicrosoftWindows.CrossDevice_1.24102.48.0_x64__cw5n1h2txyewy\CrossDeviceService.exe 0000524C
C:\Users\Renee\AppData\Local\Discord\app-1.0.9172\Discord.exe 0000100C
C:\WINDOWS\Explorer.EXE 00001AA0
C:\WINDOWS\System32\DriverStore\FileRepository\ipf_cpu.inf_amd64_981643a3a0403bb6\ipf_helper.exe 0000297C
C:\WINDOWS\System32\LocationNotificationWindows.exe 000036F4
C:\WINDOWS\System32\svchost.exe 00002D48
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00000AD8
C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\SearchHost.exe 00003D5C
C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\TextInputHost.exe 00003118
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00004918
C:\WINDOWS\system32\ApplicationFrameHost.exe 00004170
C:\WINDOWS\system32\DllHost.exe 0000325C
C:\WINDOWS\system32\sihost.exe 00002C7C
C:\WINDOWS\system32\svchost.exe 00004D90
C:\WINDOWS\system32\taskhostw.exe 00003048
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00001590
C:\Windows\System32\DriverStore\FileRepository\realtekservice.inf_amd64_630dffb5316e4d50\RtkAudUService64.exe 00003A6C
C:\Windows\System32\GameBarPresenceWriter.exe 00003F18
C:\Windows\System32\RuntimeBroker.exe 00000008
C:\Windows\System32\SecurityHealthSystray.exe 00001F38
C:\Windows\System32\oobe\UserOOBEBroker.exe 00003FD8
C:\Windows\System32\smartscreen.exe 00003A54
nevermind again; a clean reinstall fixed everything.
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