Issue with changing character name after warning

Date & Time: 1.10.2024
Frequency: Always
World name: Lich
Character name: Dzbejnos Thundercock
Retainer name:
NPC name: none
Monster name: none
Class/Level: Red mage 68 lvl
Party or solo: solo





I have issue with loging to my character i got a warning for my ingame name and was ordered to change it, but i was mid duty on other data center now i can't change it cuz i am on other data center but i can't go to other data center cuz i need to log in

And now my characters is totaly locked for more then 2 days

Here are screens of the issue
https://ibb.co/Yp1T0jq
https://ibb.co/BsFSKxx