Packet Loss the last 2 days (50 to 75%)

Tracing route to 204.2.29.8 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms SAX2V1R.lan [192.168.1.1]
2 8 ms 9 ms 9 ms syn-142-254-189-041.inf.spectrum.com [142.254.189.41]
3 26 ms 24 ms 635 ms lag-59.cralidfs01h.netops.charter.com [65.28.216.185]
4 8 ms 10 ms 8 ms lag-18.hcr02cralid26.netops.charter.com [72.129.43.230]
5 9 ms 9 ms 9 ms lag-22.mcr01cralidfs.netops.charter.com [72.129.43.220]
6 15 ms 15 ms 15 ms lag-11.sttlwawb02r.netops.charter.com [72.129.43.108]
7 20 ms 19 ms 17 ms lag-415.sttswa5801w-bcr01.netops.charter.com [107.14.19.114]
8 25 ms 23 ms 23 ms lag-801.bpr01sttswa58.netops.charter.com [209.18.36.35]
9 * 17 ms * 63.141.198.8
10 18 ms 20 ms 15 ms ae20.cr4-sea2.ip4.gtt.net [89.149.130.54]
11 44 ms 44 ms 44 ms as2914.cr4-sea2.ip4.gtt.net [199.229.231.90]
12 43 ms * 44 ms ae-2.r25.sttlwa01.us.bb.gin.ntt.net [129.250.2.94]
13 * * * Request timed out.
14 * * * Request timed out.
15 38 ms 37 ms * ae-4.a00.scrmca03.us.bb.gin.ntt.net [129.250.7.57]
16 * 37 ms 37 ms xe-0-0-5-0.a00.scrmca03.us.ce.gin.ntt.net [128.241.2.18]
17 * * 38 ms 204.2.29.241
18 * 38 ms 38 ms 204.2.29.8

Trace complete.

Pinging 204.2.29.8 with 32 bytes of data:
Request timed out.
Reply from 204.2.29.8: bytes=32 time=37ms TTL=48
Request timed out.
Reply from 204.2.29.8: bytes=32 time=37ms TTL=48

Ping statistics for 204.2.29.8:
Packets: Sent = 4, Received = 2, Lost = 2 (50% loss),
Approximate round trip times in milli-seconds:
Minimum = 37ms, Maximum = 37ms, Average = 37ms

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If you would like to submit a traceroute for investigation please visit this link:
https://secure.square-enix.com/enqt3...NETWORK_N/html

Additionally, at this time we would recommend contacting your internet service provider should you be experiencing persistent issues and share the details and issues directly with them.

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