Bought campaign skip can’t unlock shadowbringers extreme trials

.

Date & Time: 8/16/24
Frequency: always
World name: Kraken
Character name: Fent Fein
Retainer name: N/A
NPC name: Minstreling Wanderer
Monster name:
Class/Level: PCT Lv 100
Party or solo: solo
In-game time: anytime still happening
Area and coordinates: X 7.5 Y 12.5 The Crystarium
Housing: N/A
Steps:
1. I got to X 7.5 Y 12.5 The Crystarium
2. He had a blue quest I talk to him and it disappeared and I didn’t get another quest or anything
3. I talk to the minstreling wanderer again and he tells me he doubts any of my latest exploits will suffice and I receive nothing no trial
4. Repeat step 3



Here’s a link to someone having the same problem and they said they think support helped them https://forum.square-enix.com/ffxiv/threads/395984

Have you actually completed trials on normal?

We had to take a friend through the normal versions in order to unlock the EX trials for them when we were farming gwibers. They also purchased a story skip