Update Payment Method

Error code: 601

Im writing this using my main account, since i cant log in with
my second account because the problems below.

Edit:
This is related my SE "Lodestone" account: Funky

Okay i've tried to update and add new debit card information for 2 days now.
I even contacted the support and well we didnt do much progress.

after i enter the debit card information, the Global Collect icon pops & starts its animation.
a few seconds after i get this message: (everytime, even when using new debit card information)

ERROR
An error has occurred.
Please confirm the status of any relevant options and then try again.
For details, please contact the Square Enix Support Center.
(Error code: 601)

Well i have done all that above, i even triple check all information,
and even after multiple attempts its still failing.

- I have also contacted the support before i made this thread,
i did everything the kind support person told me, and im still getting no change in result.

I will try once again tomorrow, but i never had any problems with
adding funds to my second account before.
So how come its giving me problems now?

At first i thought it had somethign to do with the PlaySpan Maintenance,
but its not even related to that since im using a debitcard only.
Besides, according the time schedule, that maintenance is over since many hours.

This debit card option is the only way i can pay a monthly fee for this game,
and everytime it fails to register im loosing the money to...god knows where.
So for the love of god, fix the problem.

Update: 2012-08-02
Still unchanged, im getting same problem when trying to retrive information from
Global Collect that the debit card is valid. Same Error 601.

I used the debit card number on my PS3, adding funds to my PSN wallet and
there were no problems and it accepted the debit card number.

I just tried another debit card number & i got same error.
Something is wrong with retriving the information
from Global Collect, using mastercard debit-card.

Update: 2012-08-03
Still unchanged...
im still getting Error Code: 601 on my second account.
And since its obviously middle of the night the Support isnt available...
Maybe it's time someone started an investigation?

Because obviously, my debit-card details seems to work fine everywhere else.
Just like i mentioned above.

Update: 2012-08-04
Well i managed to unblock my old Click and Buy account.
My debit card got accepted & verified, now that selected & updated that option
as payment on the SE Account management website & click "Reactivate" i get a new fantastic Error message.

An error has occurred.
Please confirm the status of any relevant options and then try again.
For details, please contact the Square Enix Support Center.
(Error code: 401)

Seriously?...why did you even bother reffering me to use
click and buy when obvisouly something is wrong at your end?
3 days now i have been waiting to get rid of these damn error messages.

Update: 2012-08-04 (#2)
Trying to pay with Click and Buy.... "Payment Rejected" lol
What the fxck? there's enough funds so why?
Screw this payment system & thank you SquareEnix for such a shitty payment option.
And thank you for wasting my time with this complete Bullshit.
Amazing...i never had any problems using my debit-card before.

Update: 2012-08-08 (#3)
I dont know why i even bothered trying again.
Well this time i tried using my click and buy account to add some Crysta...
This is the message i got:
Payment rejected – please use another credit card or contact our Service Team.
Seriously...

No wonder people dont wanna play when this payment system is so
messed up and no one has any freakin clue on how to solve it.
We cannot play your game, since we cannot pay the monthly fee...
thanks to your garbage payment system SE.

Hello! Do something about it!

oh...and finally, thank you for completly ignoring replying.

Same problem here, When i try to reactivate my account using Click and Buy, it says, this offer is not activated for your country of origin, I contacted click and buy, no luck, so i tried debit/credit card and i also got an 601 error, i checked with my bank, and other online merchant and it works perfectly fine. I know Square Enix is very strict about payment but its going over board on security. I've spent countless hours on this game for over a year since beta, but why now? Please respond to this because i also contacted square enix. Lastly i've contact with square enix support center, now its a mtter of time of waiting which i doubt they'll ever respond....

I hope the devs see's this and bring it up to support center, otherwise i feel like i might lose hope.

i feel for you Maitreya, this is truly horrible.

I've given up hope, hopefully we get Game-Time" cards with less
hassle when 2.0 pops but...still such a drag to wait.

Just not knowing for sure what will happen later,
is such a pain in the... you know what i mean.

I'm having the exact same error.
I'll try using CnB...

Trying to update to CC from free-trial gives me same error.

If you're using Mozilla FireFox and have NoScript installed check which address is getting blocked and allow it. That's how I fixed mine.

Quote:

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Originally Posted by EyCee

If you're using Mozilla FireFox and have NoScript installed check which address is getting blocked and allow it. That's how I fixed mine.

---

ABSOLUTELY. This had be boggled for a week. I allowed and voila.

hm....

/29char