Originally Posted by
LilimoLimomo
I have no problem with there being rare loot like songs or mounts or whatever, but it feels rough to do content and leave without anything to show for it. The more demanding the content, the worse it feels.
At the very least, there should be a pity system of some sort, such that if you run X times, you'll be guaranteed your reward. That means that even if you get unlucky and need to re-run, you always know there's a light at the end of the tunnel. But when it's pure RNG, some people will statistically get woefully unlucky, and that possibility sucks.