Map not updating

When submitting a bug report, please use the below template and thoroughly fill out the necessary information.

Date & Time: all the time have to open and close map each time i enter new area. the old map from the previous area stays up
Frequency: Always
World name: Kraken
Character name: Augustine Greave
Retainer name: None
NPC name: None
Monster name: None
Class/Level: BLM, BLU, NIN, BOT, MIN, WAR, MAR, REM
Party or solo: solo
In-game time: all the time (Eastern time)
Area and coordinates: all
Housing: None
Steps:
1. moving from zone to zone, accepting quests - nothing updates unless I opene and close my map (M)
2.
3.
*Add more steps if necessary

Connection Specs
- Type of internet connection/provider: wifi/acentek
- Modem maker/model number:

■ PC Specs

To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\wrigh\Documents
FINAL FANTASY XIV Online Free Trial F:\Steam\steamapps\common\FINAL FANTASY XIV Online
FINAL FANTASY XIV Online F:\Steam\steamapps\common\FINAL FANTASY XIV Online
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 11 Home 64-bit (6.2, Build 9200) (22621.ni_release.220506-1250)
SYSTEM_CPU Intel(R) Core(TM) i5-8400 CPU @ 2.80GHz (6 CPUs), ~2.8GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 6 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS 2.26.0
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 32590.391MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 130894.391MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 917.050GB SYSTEM_FREEDISC_SPACE 338.415GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 0.967GB SYSTEM_FREEDISC_SPACE 0.116GB
SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 4657.493GB SYSTEM_FREEDISC_SPACE 3027.316GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Intel(R) UHD Graphics 630
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP Intel(R) UHD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 128.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16295.195 MB
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (59Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_ffb22091d2be88a5\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_ffb22091d2be88a5\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_ffb22091d2be88a5\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_ffb22091d2be88a5\igd12umd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 27.20.0100.9664
SYSTEM_GRAPHICS_DRIVER_DATE 5/31/2021 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS Radeon RX 580 Series
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY4
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x67DF)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 8170.988 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16295.195 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (59Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\u0405470.inf_amd64_2e71ce0e27c179e1\B404884\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0405470.inf_amd64_2e71ce0e27c179e1\B404884\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0405470.inf_amd64_2e71ce0e27c179e1\B404884\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0405470.inf_amd64_2e71ce0e27c179e1\B404884\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 31.00.21916.0002
SYSTEM_GRAPHICS_DRIVER_DATE 6/17/2024 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND 4 - Sceptre F24 (AMD High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {434F00B3-5F81-4833-94DF-363A4ED71442}
SYSTEM_SOUND_DEVICE_NAME AtihdWT6.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.1.30
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/5/2024 20:00:00
SYSTEM_SOUND Sceptre E24 (Intel(R) Display Audio)
SYSTEM_SOUND_DEVICE_ID {6A22DAAF-19D8-470C-B692-3A497E3BA3C1}
SYSTEM_SOUND_DEVICE_NAME IntcDAud.sys
SYSTEM_SOUND_DRIVER_VERSION 10.27.0.12
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 11/20/2021 20:00:00
SYSTEM_SOUND Speakers/Headphones (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {B3D9D4C1-0705-4FC2-970C-60BA9BB66069}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.9273.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 11/24/2021 20:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EC4CDC50-6049-11E9-8001444553540000}
SYSTEM_INPUT_NAME USB Multimedia Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EC4CDC50-6049-11E9-8003444553540000}
SYSTEM_INPUT_NAME USB Multimedia Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FC25C610-9DA6-11EE-8001444553540000}
SYSTEM_INPUT_NAME G502 X
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FC263B40-9DA6-11EE-8002444553540000}
SYSTEM_INPUT_NAME G502 X
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FC266250-9DA6-11EE-8003444553540000}
SYSTEM_INPUT_NAME G502 X
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FC268960-9DA6-11EE-8004444553540000}
SYSTEM_INPUT_NAME G502 X
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
In-Game Bugs - Post New Thread - Google Chrome
Steam
Windows Input Experience
Trump deeds.docx - Last saved by user - Compatibility Mode - Word


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

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Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.40664
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Dropbox Update Helper
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Microsoft Visual C++ 2022 X86 Minimum Runtime - 14.40.33810
Epson FAX Utility
Viber
Microsoft Windows Desktop Runtime - 6.0.32 (x64)
Royal Postal Scale
Qualcomm WLAN and Bluetooth Client Installation
EaseUS DriverHandy
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Dell SupportAssist Remediation
EPSON Scan OCR Component
Acronis True Image for Crucial
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Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729
Garmin City_Navigator_North_America_NT_2025_10
Microsoft Visual C++ 2015-2022 Redistributable (x86) - 14.40.33810
The Sims™ 4
Silicon Laboratories CP210x VCP Drivers for Windows XP/2003 Server/Vista/7_2 (c:\SiLabs\MCU\CP210x\Windows_XP_S2K3_Vista_7_2)
Silicon Laboratories CP210x VCP Drivers for Windows XP/2003 Server/Vista/7
Microsoft Visual C++ 2015-2022 Redistributable (x64) - 14.40.33810
Realtek Card Reader
Garmin Express
Microsoft Visual C++ 2022 X86 Additional Runtime - 14.40.33810
Intel(R) Trusted Connect Services Client
Epson E-Web Print
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Teams Machine-Wide Installer
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Microsoft VC++ redistributables repacked.
Viber
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
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Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.40664
Epson ReadyInk Agent (A)
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PL23XX USB-to-Serial
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Samsung DeX
Microsoft Edge
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Microsoft .NET Framework 1.1
STAR WARS Jedi - Fallen Order™
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.40664
WD SES Driver Setup
Epson Connect Printer Setup
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Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
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Samsung DeX
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Dell SupportAssist OS Recovery Plugin for Dell Update
Realtek Ethernet Controller All-In-One Windows Driver
WD Desktop App 2.1.0.335
SWGEmu Launchpad
Microsoft .NET Runtime - 6.0.32 (x64)
Windows Driver Package - Google, Inc. (WinUSB) AndroidUsbDeviceClass (08/28/2014 11.0.0000.00000)
Windows Driver Package - Garmin (grmnusb) GARMIN Devices (04/19/2012 2.3.1.0)
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DiskHealth version 1.0
EPSON WF-3720 Series Printer Uninstall
Windows Driver Package - Dynastream Innovations, Inc. ANT LibUSB Drivers (04/11/2012 1.2.40.201)
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Mr. Prepper: Prologue
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Age of Empires IV: Anniversary Edition
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FINAL FANTASY XIV Online Free Trial
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Vulkan Run Time Libraries 1.1.70.0
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Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
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ANT Drivers Installer x64
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AMD Settings
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Zoom Workplace (64-bit)
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Samsung USB Driver for Mobile Phones
AMD User Experience Program Installer
Intel(R) Management Engine Driver
Microsoft VC++ redistributables repacked.
Update for Windows 10 for x64-based Systems (KB4023057)


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Acronis\TrueImageHome\TrueImageMonitor.exe 00006244
C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\AdobeCollabSync.exe 000004A8
C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AdobeCollabSync.exe 00009528
C:\Program Files (x86)\Adobe\Adobe Sync\CoreSync\CoreSync.exe 00006124
C:\Program Files (x86)\Common Files\Acronis\Schedule2\schedhlp.exe 00006C10
C:\Program Files (x86)\Common Files\Acronis\TibMounter\tib_mounter_monitor.exe 00006678
C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\ADS\Adobe Desktop Service.exe 000046E0
C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\IPCBox\AdobeIPCBroker.exe 00009C3C
C:\Program Files (x86)\EPSON Software\Event Manager\EEventManager.exe 00003A20
C:\Program Files (x86)\Epson Software\Download Navigator\EPSDNMON.EXE 00005170
C:\Program Files (x86)\Epson Software\PMA_A\PMA.exe 00004D78
C:\Program Files (x86)\Microsoft\EdgeWebView\Application\126.0.2592.113\msedgewebview2.exe 00009A88
C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exe 00005AB0
C:\Program Files (x86)\Razer\Razer Axon\RazerAxon.exe 0000088C
C:\Program Files (x86)\Razer\Razer Services\Razer Central\CefSharp.BrowserSubprocess.exe 0000461C
C:\Program Files (x86)\Razer\Razer Services\Razer Central\Razer Central.exe 00000BF4
C:\Program Files (x86)\Razer\Synapse3\Service\..\UserProcess\Razer Synapse Service Process.exe 00008368
C:\Program Files (x86)\Razer\Synapse3\WPFUI\Framework\Razer Synapse 3 Host\CefSharp.BrowserSubprocess.exe 00007990
C:\Program Files (x86)\Razer\Synapse3\WPFUI\Framework\Razer Synapse 3 Host\Razer Synapse 3.exe 00005CBC
C:\Program Files (x86)\Western Digital\Discovery\Current\WD Discovery.exe 00000F68
C:\Program Files\AMD\CNext\CNext\AMDRSSrcExt.exe 00004E48
C:\Program Files\AMD\CNext\CNext\Radeonsoftware.exe 00008414
C:\Program Files\AMD\CNext\CNext\cncmd.exe 000051FC
C:\Program Files\Adobe\Adobe Creative Cloud Experience\CCXProcess.exe 00004374
C:\Program Files\Adobe\Adobe Creative Cloud Experience\js\node_modules\adobe-cr\build\Release\Adobe Crash Processor.exe 0000A3E4
C:\Program Files\Adobe\Adobe Creative Cloud Experience\libs\node.exe 00005FFC
C:\Program Files\Adobe\Adobe Creative Cloud\ACC\Creative Cloud Helper.exe 0000837C
C:\Program Files\Adobe\Adobe Creative Cloud\ACC\Creative Cloud.exe 00007DD8
C:\Program Files\Common Files\Adobe\Adobe Desktop Common\HEX\Creative Cloud UI Helper.exe 000095E8
C:\Program Files\Common Files\Adobe\Creative Cloud Libraries\CCLibrary.exe 00008C0C
C:\Program Files\Common Files\Adobe\Creative Cloud Libraries\libs\node.exe 00000AE8
C:\Program Files\Google\Chrome\Application\chrome.exe 00004588
C:\Program Files\Logitech Gaming Software\ArxApplets\Discord\logitechg_discord.exe 00003E04
C:\Program Files\Logitech Gaming Software\LCore.exe 0000194C
C:\Program Files\Malwarebytes\Anti-Malware\Malwarebytes.exe 000055E8
C:\Program Files\Microsoft Office\root\Office16\WINWORD.EXE 00009DA8
C:\Program Files\Microsoft Office\root\vfs\ProgramFilesCommonX64\Microsoft Shared\OFFICE16\ai.exe 000070F8
C:\Program Files\Norton\Utilities\NortonUtilitiesUI.exe 0000617C
C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe 00002CD0
C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe 00001900
C:\Program Files\Rivet Networks\SmartByte\SmartByteTelemetry.exe 0000134C
C:\Program Files\Tablet\Wacom\Wacom_TabletUser.exe 000064B0
C:\Program Files\Tablet\Wacom\Wacom_UpdateUtil.exe 00000124
C:\Program Files\WD Desktop App\kdd 000059E8
C:\Program Files\WD Desktop App\kdd.exe 000063D0
C:\Program Files\WD Desktop App\wdsync.exe 00002EB0
C:\Program Files\WindowsApps\AcrobatNotificationClient_1.0.4.0_x86__e1rzdqpraam7r\AcrobatNotificationClient.exe 00009F6C
C:\Program Files\WindowsApps\AdobeNotificationClient_6.0.0.1_x86__enpm4xejd91yc\AdobeNotificationClient.exe 000014C0
C:\Program Files\WindowsApps\Microsoft.GamingApp_2407.1001.1.0_x64__8wekyb3d8bbwe\XboxPcAppFT.exe 0000A4D8
C:\Program Files\WindowsApps\MicrosoftWindows.Client.WebExperience_524.16300.20.0_x64__cw5n1h2txyewy\Dashboard\Widgets.exe 00008F48
C:\Program Files\WindowsApps\MicrosoftWindows.Client.WebExperience_524.16300.20.0_x64__cw5n1h2txyewy\Dashboard\widgetservice.exe 00000630
C:\Program Files\WindowsApps\ReaderNotificationClient_1.0.4.0_x86__e1rzdqpraam7r\AcrobatNotificationClient.exe 00006998
C:\Users\wrigh\AppData\Local\Microsoft\OneDrive\24.132.0701.0002\Microsoft.SharePoint.exe 00008F00
C:\Users\wrigh\AppData\Local\Viber\Viber.exe 00008D3C
C:\WINDOWS\Explorer.EXE 00000884
C:\WINDOWS\SysWOW64\cmd.exe 00003BD4
C:\WINDOWS\System32\DriverStore\FileRepository\cui_component.inf_amd64_0219cc1c7085a93f\igfxEM.exe 00005994
C:\WINDOWS\System32\LocationNotificationWindows.exe 0000A190
C:\WINDOWS\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00009E20
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 000055B0
C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\SearchHost.exe 00009860
C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\TextInputHost.exe 00006AC4
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00002264
C:\WINDOWS\system32\DllHost.exe 00009868
C:\WINDOWS\system32\cmd.exe 00003A0C
C:\WINDOWS\system32\conhost.exe 00007E8C
C:\WINDOWS\system32\sihost.exe 00008C70
C:\WINDOWS\system32\svchost.exe 000032C8
C:\WINDOWS\system32\taskhostw.exe 000071F8
C:\Windows\System32\DriverStore\FileRepository\realtekservice.inf_amd64_09eece2033f5a691\RtkAudUService64.exe 00003330
C:\Windows\System32\DriverStore\FileRepository\wavesapo75de.inf_amd64_444d52e511fbcc11\WavesSvc64.exe 000031C0
C:\Windows\System32\RZTHXHelper.exe 0000676C
C:\Windows\System32\RuntimeBroker.exe 00005854
C:\Windows\System32\SecurityHealthSystray.exe 00007FAC
F:\Steam\GameOverlayUI.exe 00006518
F:\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00006320
F:\Steam\steam.exe 000020F8
F:\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher64.exe 000047B4
F:\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 0000A604



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