Frequent 90002 Google Fiber in Texas (Multiple computers)

I'm getting frequent whole-house disconnects on Google Fiber in Texas.
We have 3 users playing on googles modem, 1 wired, 2 wireless, and everyone gets disconnected at the same time with no loss of internet to the house (no streaming stopped, no dropped discord calls, etc). Only FFXIV is affected and its immediate disconnections where we can log back in immediately.


Here is an example tracert. Any ideas? Spent an hour on with Google who told me this is a square enix problem.


C:\Windows\System32>tracert 204.2.29.83

Tracing route to 204.2.29.83 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.1.1
2 1 ms 1 ms 1 ms 10.26.0.XX
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 8 ms 8 ms 8 ms ae1.pr02.dfw101.googlefiber.net [192.119.17.142]
8 37 ms 37 ms 37 ms ix-be-17.ecore2.dt8-dallas.as6453.net [66.198.87.141]
9 37 ms 37 ms 37 ms ae-7.a01.dllstx14.us.bb.gin.ntt.net [129.250.9.33]
10 38 ms 37 ms 37 ms ae-6.r22.dllstx14.us.bb.gin.ntt.net [129.250.3.118]
11 69 ms 66 ms 66 ms ae-2.r22.miamfl02.us.bb.gin.ntt.net [129.250.2.218]
12 65 ms 66 ms 71 ms ae-0.a02.miamfl02.us.bb.gin.ntt.net [129.250.2.4]
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 76 ms 76 ms 76 ms 204.2.29.83

Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

The issue you are describing is most associated with interference with game data. Many actions can trigger this error, such as a slow internet connection, certain security/privacy changes on the default Internet browser, an application running in the background causing interference, use of a VPN or an odd connection (EG: schools or cafes), a possible virus detected on the device, many rapid payments at once, and numerous other actions.

We advise clearing the cache/cookies/browsing data from your default web browser, disabling any web browser extensions (EG: ad-blocker) and trying again. We also suggest resetting the connection (router/modem) you are using to connect to the Internet before trying again.

Open the control panel of the PC and go to ‘Network and Internet’. Once there select ‘Internet Options’
- Under the "General" tab, please delete ALL browser history.
- Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
- Under the "Privacy" tab, click “Advanced” and select ‘Accept’ under both First Party and Third Party Cookies.
- Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
- Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED. [SSL 3.0 should be UNCHECKED]
- Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.
- Right-Click on the FFXIV launcher icon and select "Properties"
- Hit "Apply", then "OK" to save the changes.
- Please RESTART your PC now. Once your PC has been restarted, Right-Click the FFXIV launcher icon once more and select "Run as Administrator"
*Make sure your fire wall or antivirus program is not interfering with the game

Lastly, check to see if the following port ranges are opened on your router. You can contact your ISP and request they open them for you:
▼TCP
54992 through 54994,
55006 through 55007,
55021 through 55040

Try disabling background applications and do a clean boot by opening the task manager and selecting the “Start up” tab. Disable everything and then restart the PC.
Lastly, we suggest to power cycle the console and router by shutting down the Router and leaving the power supply unplugged for 5-10 minutes.

Please note, if the whole house is experiencing the issue, it may be more likely that the issue lies with your network hub/ISP. We would recommend contacting your ISP to see if they may see any issues on their end.

Thank you once again for visiting the Final Fantasy XIV Technical Support Forums!

I am also seeing these same disconnects with Google Fiber in Texas after years without issues on AT&T Fiber. Same pattern as described.

I am not sure if it is related. But some time back, ATT Fiber had that SAME issue. 90002 all over, lag hangs.. etc.. SE had to foward the complaints to ATT Fiber.. Took a month, at least, before it was fixed.. Was some update that closed a port SE needed or used. I am not sure, im not a tech or anything.. but seems very similar.