I keep getting the same error message every time I try to start the game. I don't know what to do or what is wrong. This only started today when I updated the game.
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I keep getting the same error message every time I try to start the game. I don't know what to do or what is wrong. This only started today when I updated the game.
I also haven't got the new expansion yet. Still have the starter pack with the vanilla game, and the first two expansions.
Before I forget...
-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-
MyDocument C:\Users\SPTL1\OneDrive\Documents
FINAL FANTASY XIV ONLINE C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified
-=-=-=-=-=-=- System Information -=-=-=-=-=-=-
SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz (8 CPUs), ~3.4GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS A13
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16270.520MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 18702.520MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 953.754GB SYSTEM_FREEDISC_SPACE 424.752GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Intel(R) HD Graphics 4000
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP Intel(R) HD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 32.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 1760.000 MB
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (75Hz)
SYSTEM_GRAPHICS_DRIVER igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 10.18.0010.4252
SYSTEM_GRAPHICS_DRIVER_DATE 7/9/2015 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (2- High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {2D2BE824-1883-4DEE-B8B9-1D1085C20089}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.3636
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 10/18/2023 20:00:00
SYSTEM_SOUND Speakers (2- High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {D4E442E3-F86B-4166-86DC-415093A6381C}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.3636
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 10/18/2023 20:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4E39C440-F425-11EE-8001444553540000}
SYSTEM_INPUT_NAME USB Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4E3A3970-F425-11EE-8002444553540000}
SYSTEM_INPUT_NAME USB Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B1853D80-96CF-11EE-8001444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 897 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B1858BA0-96CF-11EE-8002444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B1858BA0-96CF-11EE-8003444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-
FFXIVLauncher
Microsoft Text Input Application
Paint 3D
Untitled - Paint 3D
Settings
Settings
-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-
Battle.net
Burning Crusade Classic
Hearthstone
Microsoft Edge
Microsoft Edge Update
Microsoft Edge WebView2 Runtime
Steam
World of Warcraft
World of Warcraft Beta
World of Warcraft Classic Era
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.40664
Mass Effect Legendary Edition
Microsoft Visual C++ 2015-2022 Redistributable (x64) - 14.38.33130
FINAL FANTASY XIV ONLINE
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Microsoft Visual C++ 2015-2022 Redistributable (x86) - 14.36.32532
Java Auto Updater
REDRAGON Gaming Mouse
Microsoft Visual C++ 2022 X86 Minimum Runtime - 14.36.32532
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.40664
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.40664
EA app
Microsoft Windows Desktop Runtime - 6.0.6 (x64)
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2022 X86 Additional Runtime - 14.36.32532
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.40664
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Vortex
Firestorm-Releasex64
Guild Wars 2
Mass Effect™ Legendary Edition
Fallout 4
WinRAR 7.00 (64-bit)
Microsoft .NET Runtime - 6.0.6 (x64)
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.40664
Microsoft .NET Host FX Resolver - 6.0.6 (x64)
Microsoft Visual C++ 2022 X64 Minimum Runtime - 14.38.33130
Microsoft Update Health Tools
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.40664
Java 8 Update 411 (64-bit)
Update for Windows 10 for x64-based Systems (KB5001716)
Microsoft Windows Desktop Runtime - 6.0.6 (x64)
EA app
Microsoft Visual C++ 2022 X64 Additional Runtime - 14.38.33130
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Microsoft .NET Host - 6.0.6 (x64)
-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 00003A18
C:\Program Files (x86)\Microsoft\EdgeWebView\Application\126.0.2592.87\msedgewebview2.exe 00003598
C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exe 00001D4C
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher64.exe 000027D4
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 000012EC
C:\Program Files\WindowsApps\Microsoft.MSPaint_6.2405.19017.0_x64__8wekyb3d8bbwe\PaintStudio.View.exe 000038EC
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_7.124.5142.0_x64__8wekyb3d8bbwe\GameBar.exe 000032DC
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_7.124.5142.0_x64__8wekyb3d8bbwe\GameBarFTServer.exe 000016C4
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.24051.101.0_x64__8wekyb3d8bbwe\PhoneExperienceHost.exe 00002538
C:\Program Files\WindowsApps\SpotifyAB.SpotifyMusic_1.241.434.0_x64__zpdnekdrzrea0\XboxGameBarSpotify.exe 00003D0C
C:\Users\SPTL1\AppData\Local\Discord\app-1.0.9152\Discord.exe 00004074
C:\Users\SPTL1\AppData\Local\Microsoft\OneDrive\24.126.0623.0001\FileCoAuth.exe 00002468
C:\Users\SPTL1\AppData\Local\Microsoft\OneDrive\OneDrive.exe 00001A30
C:\Windows\Explorer.EXE 0000204C
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 000011D0
C:\Windows\System32\RuntimeBroker.exe 00002B50
C:\Windows\System32\SecurityHealthSystray.exe 00002BE4
C:\Windows\System32\oobe\UserOOBEBroker.exe 00003A6C
C:\Windows\System32\smartscreen.exe 00001484
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00001F30
C:\Windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 00003200
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 000007C4
C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\TextInputHost.exe 00002E2C
C:\Windows\system32\ApplicationFrameHost.exe 00003F48
C:\Windows\system32\DllHost.exe 000029D4
C:\Windows\system32\MusNotifyIcon.exe 0000250C
C:\Windows\system32\SearchFilterHost.exe 000020C0
C:\Windows\system32\SearchProtocolHost.exe 00003F4C
C:\Windows\system32\backgroundTaskHost.exe 0000346C
C:\Windows\system32\ctfmon.exe 00002450
C:\Windows\system32\sihost.exe 00003480
C:\Windows\system32\svchost.exe 00003524
C:\Windows\system32\taskhostw.exe 00000854
Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.
After reviewing your System Information report, it appears that your system may fail to meet the minimum technical requirements for FINAL FANTASY XIV. If you are unsure whether your device will be able to run FINAL FANTASY XIV for the Windows platform, we recommend reviewing the system requirements found here:
https://na.finalfantasyxiv.com/system_requirements/
With the latest expansion there was a graphical update, as such the new minimum requirements for systems are [Intel® Core™ i7-7700 or higher] for the CPU, and [NVIDIA® Geforce® GTX970 (4GB), AMD Radeon™ RX 480, or higher] for the GPU. Please note that these are dedicated GPUs, not integrated. Please review the system requirements to double check that your system would be capable of running FINAL FANTASY XIV.
Additionally, it appears that you may be running the Windows cloud program OneDrive in the background. This program may cause issues as it tries to sync your files, we would recommend trying to disable the program to see if it helps.
Thank you once again for visiting the Final Fantasy XIV Technical Support Forums!