Crash in Tuliyollal, No Time for Tears quest

ISP:
XFinity

Type of Internet Connection:
Cable

Internet Connection Speed:
1Gbit/s

Date & Time:
7/8/2024, 10:30PM-11:12PM PST

Frequency:
Always


World:
Coeurl

Character Name@Home World:
Ishan Ezhdeha@Coeurl

Retainer Name:
None

NPC Name:
None

Monster Name:
None

Class/Level:
BLM/97

Party or Solo:
Solo

Race:
Au'ra M

In-Game Time:
Unsure

Area and Coordinates:
Tuliyollal, x13.7 y12.7

Housing:
None

Steps:
1. Log in to the above area during the quest in the title (Tuliyollal, x13.7, y12.7, quest "No Time for Tears")
2. Stand around (no need to move camera)
3. Game crashes after a few minutes

6 crashes in 30 minutes

Platform: Windows

Connection Specs
- Type of internet connection/provider: Cable, Gigabit, XFinity
- Modem maker/model number: Arris SB8200

PC Specs (If reporting graphical errors, full PC Specs are required.)
-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\XYZ\Documents
FINAL FANTASY XIV ONLINE D:\SquareEnix\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU AMD Ryzen 7 1800X Eight-Core Processor (16 CPUs), ~3.6GHz
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SYSTEM_BIOS F4
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 32716.301MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 37580.301MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 251.486GB SYSTEM_FREEDISC_SPACE 27.001GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.511GB SYSTEM_FREEDISC_SPACE 347.786GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1080
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce GTX 1080
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8072.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16358.150 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 3840 x 2160 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_1ddf203f8d876fdf\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_1ddf203f8d876fdf\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_1ddf203f8d876fdf\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_1ddf203f8d876fdf\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 31.00.0015.3699
SYSTEM_GRAPHICS_DRIVER_DATE 8/3/2023 17:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1080
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce GTX 1080
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8072.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16358.150 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1440 x 2560 (32 bit) (59Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_1ddf203f8d876fdf\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_1ddf203f8d876fdf\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_1ddf203f8d876fdf\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_1ddf203f8d876fdf\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 31.00.0015.3699
SYSTEM_GRAPHICS_DRIVER_DATE 8/3/2023 17:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND DELL U2719DC (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {48EBE85A-F6DD-491B-9B29-FCBCF6513497}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.3.40.14
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 1/18/2023 17:00:00
SYSTEM_SOUND Digital Audio (S/PDIF) (2- High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {A945D6D2-F707-4F5B-91F9-DAB8D150254B}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.3636
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 10/18/2023 17:00:00
SYSTEM_SOUND LG Ultra HD (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {EB1DC72F-DD1E-4F84-9378-073FDD7DF741}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.3.40.14
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 1/18/2023 17:00:00
SYSTEM_SOUND Speakers (2- High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {5FCCD66E-5C8B-465B-9359-EDB5581A783B}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.3636
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 10/18/2023 17:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
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SYSTEM_INPUT_NAME Keyboard
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SYSTEM_INPUT_NAME Programmable Hotkeys
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SYSTEM_INPUT {BE783200-CE16-11E7-8002444553540000}
SYSTEM_INPUT_NAME System Control
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SYSTEM_INPUT {E2211080-84EF-11EB-8001444553540000}
SYSTEM_INPUT_NAME Blue Snowball
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {59FD5C60-B68A-11EA-8001444553540000}
SYSTEM_INPUT_NAME Virtual HID
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SYSTEM_INPUT_NAME Virtual HID
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SYSTEM_INPUT {B9337E40-B45C-11E7-8001444553540000}
SYSTEM_INPUT_NAME G500
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B935EF40-B45C-11E7-8003444553540000}
SYSTEM_INPUT_NAME G500
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B935EF40-B45C-11E7-8004444553540000}
SYSTEM_INPUT_NAME G500
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
In-Game Bugs - Post New Thread — Mozilla Firefox
Microsoft Text Input Application


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

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Microsoft Edge
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Microsoft Edge WebView2 Runtime
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Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Visual C++ Library CRT X86 Redist Package
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Windows SDK Desktop Libs arm64
vs_vswebprotocolselectormsi
Microsoft Windows Desktop Runtime - 6.0.31 (x64)
Visual C++ Library CRT X64 Desktop Package
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Windows SDK Modern Versioned Developer Tools
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Visual C++ Compiler/Tools X86 X64 Cross Package
Windows SDK Desktop Libs x86
WinRT Intellisense UAP - Other Languages
Visual C++ Compiler/Tools X86 ARM Cross Resource Package
vs_minshellinteropmsi
FINAL FANTASY XIV ONLINE
Windows SDK Desktop Tools arm64
icecap_collectionresourcesx64
Windows Mobile Extension SDK
hpStatusAlerts
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Visual C++ Library CRT ARM Store Package
Windows SDK Redistributables
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WinRT Intellisense IoT - en-us
HP Color LaserJet Pro MFP M476 Digital Filing
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Windows SDK
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Windows SDK Desktop Headers arm64
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Windows SDK Signing Tools
HP Color LaserJet Pro MFP M476 Common Files
Microsoft Build Tools Language Resources 14.0 (x86)
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WinRT Intellisense IoT - Other Languages
WinRT Intellisense UAP - en-us
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Windows Driver Package - Arduino Srl (www.arduino.org) Arduino USB Driver (03/19/2015 1.1.1.0)
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Windows Driver Package - SEGGER Microcontroller GmbH (WinUSB) USBDevice (06/14/2019 3.00.00.000)
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Git
Mozilla Firefox (x64 en-US)
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Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
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64 Bit HP CIO Components Installer
Microsoft Build Tools Language Resources 14.0 (amd64)
PowerToys (Preview)
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Python 3.10.1 Executables (64-bit)
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Microsoft Windows Desktop Runtime - 3.1.32 (x64)
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-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exe 00001CB4
C:\Program Files\Adobe\Acrobat DC\Acrobat\AdobeCollabSync.exe 000036BC
C:\Program Files\Logitech\X52 Professional\X52Pro_Profiler.exe 00003FFC
C:\Program Files\Logitech\X52 Professional\laclient\laclient.exe 00001CA8
C:\Program Files\Mozilla Firefox\firefox.exe 000040CC
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.24061.93.0_x64__8wekyb3d8bbwe\PhoneExperienceHost.exe 00003614
C:\Users\XYZ\AppData\Local\Discord\app-1.0.9153\Discord.exe 00001818
C:\Windows\Explorer.EXE 00000DF0
C:\Windows\System32\CompPkgSrv.exe 000031FC
C:\Windows\System32\RuntimeBroker.exe 00003E8C
C:\Windows\System32\SecurityHealthSystray.exe 000012C0
C:\Windows\System32\oobe\UserOOBEBroker.exe 00002F98
C:\Windows\System32\smartscreen.exe 00004BA4
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 0000049C
C:\Windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 00000B90
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 000032A0
C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\TextInputHost.exe 00000564
C:\Windows\system32\DllHost.exe 00004E1C
C:\Windows\system32\conhost.exe 0000245C
C:\Windows\system32\sihost.exe 000025E0
C:\Windows\system32\svchost.exe 0000208C
C:\Windows\system32\taskhostw.exe 00002628
D:\SquareEnix\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher64.exe 000017A8
D:\SquareEnix\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 000008A8

-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-

Laptop Model Name: N/A
Laptop Model Number: N/A

Gamepad Manufacturer: N/A
Gamepad Model Name:N/A
Gamepad Part Number:N/A

Browser Information
- Name and version of the browser currently in-use: Firefox 127.0.2
- Microsoft Edge Version: Version 126.0.2592.87 (Official build) (64-bit)